Kate Trahan
Youngsville,LA
Summary
Dynamic Aesthetic Supervisor and Patient Care Coordinator at Hubbell Dermatology and Aesthetics with over 15 years of experience in medical aesthetics, luxury client service, and team leadership. Proven expertise in patient consultation, treatment coordination, revenue growth, compliance oversight, and delivering exceptional patient experiences. Leveraging strategic planning and data analytics to enhance team performance and operational efficiency. Achieved an 80% conversion rate from consultations to treatments while fostering staff development and building strong patient relationships. Expert in inventory control and committed to delivering exceptional patient experiences.
Overview
16
16
years of professional experience
Work History
Aesthetic Supervisor
Hubbell Dermatology and Aesthetics
08.2021 - Current
- Exercised effective leadership talents and analytical skills to optimize team efficiency and structure workflows.
- Displayed composure and professionalism when responding to unhappy or irate customers.
- Conducted interviews and hired employees while establishing mentoring program to enhance feedback and engagement.
- Utilized data and analytics to drive informed decision-making and enhance business outcomes.
- Directed organization and supervision of assignments to promote operational excellence.
- Analyzed employee performance and communicated actionable feedback to foster skill development. Coordinatedinate inventory vendor partnerships and product acquisitions
Patient Care Coordinator
Hubbell Dermatology and Aesthetics
06.2010 - Current
- Ensured high-quality patient experiences while administering direct care.
- Utilized administrative expertise and professionalism to clarify procedures and services for patients.
- Acted as primary liaison for new and returning aesthetic patients.
- Orchestrated detailed consultations to align patient objectives with treatment plans.
- Delivered comprehensive pricing and financing options
- Resolved client complaints through prompt corrective actions and suitable referrals.
- Attained 80% conversion rate from consultation to booked treatment
- Facilitated surgical and non-surgical treatment schedules
Education
Bachelor of Science - Fashion Merchandising, Minor in Business
University of Lafayette At Louisiana
Lafayette08.2009
Skills
- Strategic planning
- Attention to detail
- Staff development
- Payroll processing
- Team building
- Business development
- Data analytics
- Inventory control
- Processes and procedures
- Relationship building
- Analytical thinking
- Excel
Timeline
Aesthetic Supervisor
Hubbell Dermatology and Aesthetics
08.2021 - Current
Patient Care Coordinator
Hubbell Dermatology and Aesthetics
06.2010 - Current
Bachelor of Science - Fashion Merchandising, Minor in Business
University of Lafayette At Louisiana