Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Katelyn Sepulvado

Katelyn Sepulvado

Monroe

Summary

Patient Services and Admissions Coordinator with 13 years of experience in medical records and billing. Skilled in medical coding, insurance verification, and proficient in medical office software. Leadership experience includes supervising a call center and working as a medical records clerk. Strong organizational and communication abilities, with a foundational knowledge of legal principles.

I have experience with following below concerning EMRs and Software Programs:

* Salesforce

*LIMS

*EPIC

*Synergy Pay

*Twilio

*Stripe

*Availity

Overview

16
16
years of professional experience
1
1
Certification

Work History

Enrollment Specialist

The State of Florida
11.2024 - 01.2025
  • Ensured accuracy and completeness of customer data through review and entry processes.
  • Engaged with prospective customers through diverse communication channels such as phone & email.
  • Resolved inquiries and issues swiftly to boost overall customer service quality.
  • Evaluated candidate eligibility and program compatibility through thorough interview processes.
  • Communicated effectively via telephone, email, and in person with prospective customers.
  • Upheld strict confidentiality standards, protecting sensitive patient information and maintaining trust with healthcare providers.
  • Reduced errors in patient billing through careful monitoring of data entry and adherence to company policies.
  • Expedited claim processing times by submitting clean claims free of errors that could cause delays or denials from insurance carriers.
  • Assisted patients in understanding their insurance benefits, helping them make informed decisions about their healthcare expenses.
  • Leveraged Salesforce automation tools to streamline client workflows, reducing manual efforts and increasing overall efficiency.
  • Conducted comprehensive training sessions for new users, ensuring proper utilization of LIMS functionalities.
  • Enhanced data integrity with meticulous validation of laboratory information and results.
  • Ensured accurate and timely data reporting by closely monitoring the performance of automated instruments connected to the LIMS system.

Admissions Coordinator

UT Health-Athens
12.2023 - 05.2024
  • Admissions paperwork, EMR systems (primarily Epic), insurance verification, billing processes, and payment processing, coordination of benefits, EOB management, benefits enrollment, internal and external marketing, business relations (Christus Mother Francis, Hospice care), medical records management, medical billing, and coding activities, clerical responsibilities, and grievance handling calls.

Patient Service Specialist

Athens OBGYN-Athens-TX
10.2022 - 02.2023
  • Managed patient scheduling and coordinated provider schedules to optimize clinic operations. Processed insurance billing, payments, and copayments to ensure timely revenue cycle management. Handled claims and referrals, ensuring accurate documentation and compliance with policies. Maintained medical records in EMR (Epic), ensuring data integrity and confidentiality. Executed clerical duties, including spreadsheet management and front window operations for patient requests. Performed medical coding to facilitate proper billing and reimbursement processes. Streamlined procedure scheduling to enhance workflow efficiency and minimize patient wait times.

ROI Supervisor (Hybrid)

MRO Corporation-Tyler, TX
06.2021 - 09.2022
  • Executed medical records release for electronic and paper formats.
  • Managed legal medical records requests efficiently.
  • Performed medical coding and billing tasks accurately.
  • Handled clerical duties, including phone management and billing processing.
  • Processed insurance payments, verifications, claims, appeals, and denials.
  • Provided payment processing and scheduling support to enhance patient relations.
  • Assisted billing department with claims and follow-ups during staffing shortages.
  • Educated patients on UB04 forms and statements to facilitate understanding.
  • Provided expertise on industry best practices related to Epic software utilization within healthcare organizations'' unique environments.
  • Developed strong relationships with third-party payers, facilitating prompt resolution of claims issues and ensuring accurate reimbursements.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.

Medical Records Supervisor

Affinity Health Group-Monroe, LA
05.2015 - 03.2020
  • Fulfilling and processing Medical records request (paper and electronic), filing, faxing, updating patients records, medical and billing information, medical collections, insurance verification and updates, taking vitals, scheduling, payment processing, answering multiple phone lines, medical coding, patient portal, arranging transportation for patients to go to their doctors, refilling medicine, submitting prescriptions, setting up/ scheduling Dr. appointments, customer service, call center and complaints. At this company our programs we ran were Microsoft word, office and centricity but I'm a very fast learner and good with technology.

Medical Collections Specialist (Remote)

TruBridge, Inc.-Monroe-LA
09.2017 - 12.2017
  • Handled medical collections by processing payments and establishing payment plans for outstanding debts. Managed remote operations effectively to ensure timely collection of medical debts. Developed structured payment plans for clients to facilitate debt resolution.

Lead Medical Records Clerk

West Monroe Guest House-West Monroe, LA
03.2013 - 05.2015
  • Processed and fulfilled medical records requests in paper and electronic formats.
  • Updated patient records, including medical, billing information, and insurance verification.
  • Took vital signs and handled multiple phone lines for patient inquiries.
  • Assisted with medical coding and managed patient portal access.
  • Arranged transportation for patients to medical appointments and refilled prescriptions.
  • Scheduled doctor appointments and addressed customer service inquiries in call center.
  • Conducted internal and external marketing for guest house, including facility tours.
  • Built relationships with residents and families while accommodating individual needs.

Sales Floor Manager

Family Christian Bookstore-Monroe, LA
09.2008 - 03.2013
  • Led a team of 5 to achieve weekly sales targets. Managed cash register operations and banking activities. Executed opening and closing procedures for store operations. Resolved customer complaints to enhance service satisfaction. Conducted conference calls and coordinated special orders. Oversaw stocking, shipments, and inventory management. Maintained clean and organized workspace to ensure safety. Processed returns and set up sales sets and gift displays.

Education

High School Diploma -

ACE Homeschooling academy
Monroe, La
2009

Skills

  • Microsoft Office applications
  • Time management
  • Documentation and transcription
  • ICD-10 coding
  • Remote access software
  • Communication skills
  • Sales expertise
  • Patient care
  • Customer relations
  • Legal drafting
  • Office administration
  • Medical records management
  • Epic EMR systems
  • HIPAA compliance
  • Insurance verification and billing
  • Organizational skills
  • Multi-line phone systems
  • Medical terminology proficiency
  • Data entry and typing
  • Customer service
  • Customer service expertise
  • Exceptional communication
  • Data entry skills
  • Strong organization
  • Workflow management
  • User administration

Certification

  • First Aid Certification
  • CPR Certification

Work Type

Full Time

Work Location

RemoteHybrid

Timeline

Enrollment Specialist

The State of Florida
11.2024 - 01.2025

Admissions Coordinator

UT Health-Athens
12.2023 - 05.2024

Patient Service Specialist

Athens OBGYN-Athens-TX
10.2022 - 02.2023

ROI Supervisor (Hybrid)

MRO Corporation-Tyler, TX
06.2021 - 09.2022

Medical Collections Specialist (Remote)

TruBridge, Inc.-Monroe-LA
09.2017 - 12.2017

Medical Records Supervisor

Affinity Health Group-Monroe, LA
05.2015 - 03.2020

Lead Medical Records Clerk

West Monroe Guest House-West Monroe, LA
03.2013 - 05.2015

Sales Floor Manager

Family Christian Bookstore-Monroe, LA
09.2008 - 03.2013

High School Diploma -

ACE Homeschooling academy
Katelyn Sepulvado