Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Katelyn Stewart

Pearl River,LA

Summary

Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Manager/Guest Service Manager

Masker Family Mcdonald's
04.2023 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Handled financials for the company through daily deposits and sales reports.

Crew Trainer

Masker Family McDonald's
08.2022 - 04.2023
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.

Crew Member

Masker Family McDonald's
01.2022 - 07.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Education

High School Diploma -

Pearl River High School
Pearl River, LA
05-2025

Skills

  • Cash handling
  • Decision-making
  • Punctual and reliable
  • Team collaboration and leadership
  • Verbal and written communication
  • Operations management
  • Problem-solving
  • Active listening

Certification

ServSafe Food Handler- Manager,

OSHA 10,

Adobe Photoshop,

Adobe Illustrator,

Adobe InDesign,

Adobe Visual Design Specialist,

Certified Web Business Associate,

Timeline

Shift Manager/Guest Service Manager

Masker Family Mcdonald's
04.2023 - Current

Crew Trainer

Masker Family McDonald's
08.2022 - 04.2023

Crew Member

Masker Family McDonald's
01.2022 - 07.2022

High School Diploma -

Pearl River High School

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Katelyn Stewart