Katharina Langley

Responsibilities:

• Oversaw the ramp-side coordination of aircraft arrivals and departures, ensuring all operations adhered to strict safety and efficiency standards set forth by Swissport and international aviation authorities.
• Oversaw the loading crew with exacting attention to detail, ensuring that baggage and cargo were correctly allocated in line with aircraft weight and balance guidelines and compartment assignments.
• Maintained direct communication with flight crew and load controllers to confirm safe load distribution and timely completion of all ramp procedures.
• Ensured full compliance with safety regulations and operational protocols, conducting routine checks to mitigate risks and uphold a secure working environment.
• Supervised the proper positioning and operation of ground support equipment, ensuring no damage to aircraft and that turnaround times were met without compromising safety.
• Responded promptly to dynamic changes or challenges during ramp operations, making informed decisions to maintain schedule integrity and passenger satisfaction.
• Oversaw the safe and compliant fueling of aircraft by liaising with fueling teams and verifying adherence to timing, procedural, and safety regulations.
• Provided operational oversight and assistance for passengers requiring special services, including individuals with reduced mobility, ensuring dignified, timely, and secure boarding and deplaning procedures.
• Monitored and coordinated the boarding process, ensuring passenger flow, safety, and schedule adherence, while maintaining effective communication with gate agents and cabin crew.

Achievements:

• Recognized for attention to detail and exceptional oversight, leading to consistently safe and efficient aircraft turnarounds.
• Was an integral part of upholding Swissport’s operational excellence through precise communication, rigorous safety standards, and consistent leadership on the ramp.
• Trusted with mentoring new team members on best practices for supervising load integrity and ramp safety, reflecting strong procedural knowledge and leadership.
• Contributed to a zero-incident record during tenure, reinforcing a culture of safety and accountability across ramp operations.
• Earned positive feedback from both colleagues and airline partners for professionalism, proactive problem-solving, and a composed approach to dynamic operational challenges.
• Developed a reputation for calm, confident leadership under pressure, consistently maintaining safety, timing, and service standards even during irregular operations or unforeseen challenges.

Responsibilities:

• Processed sales and managed payments with accuracy and speed, while delivering excellent customer service at checkout.
• Managed inventory by restocking shelves, rotating products, and ensuring merchandise displays were neat, organized, and aligned with store standards.
• Installed promotional signage and maintained in-store visuals to support marketing campaigns and seasonal promotions.
• Conducted regular cleaning and organization of customer-facing and storage areas to maintain a welcoming and hygienic shopping environment.
• Oversaw cold storage areas, ensuring proper product placement, temperature regulation, and inventory checks to prevent spoilage and maintain quality.
• Performed store closing duties, including securing the premises, locking all entry points, setting alarms, and ensuring the safety of staff and assets.
• Created and uploaded promotional content, including photos and updates, to the store’s Facebook page to enhance online engagement and customer outreach.

Achievements:

• Commended by management for transaction accuracy and customer service, contributing to a positive shopping experience and efficient operations.
• Improved overall store presentation and cleanliness, resulting in enhanced customer satisfaction and increased foot traffic.
• Proactively ensured proper organization and compliance with health and safety standards across the entire store, helping to minimize product waste, maintain quality, and support operational efficiency.
• Supported digital marketing efforts through consistent, high-quality social media content, helping drive awareness of in-store promotions and new arrivals.
• Entrusted with end-of-day closing procedures, demonstrating reliability, attention to detail, and a strong sense of responsibility.