Summary
Work History
Education
Skills
Timeline
Generic

Katherine Gunnells

Keatchie

Summary

Dynamic Assistant Manager with a proven track record at Pop Liquor and Spirits, excelling in customer service and team leadership. Enhanced customer satisfaction through effective problem-solving and decision-making. Skilled in money handling and inventory management, fostering a collaborative environment that drives sales and operational excellence.

Work History

Assistant Manager

Pop Liquor and Spirits
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Substitute Teacher

Caddo Parish Schools
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
  • Supervised lunchroom and recess activities.
  • Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
  • Fostered positive classroom environment, managing student behavior and promoting respect.

Assistant Manager

Something Tasty
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Education

Bachelor Of Early Childhood Care And Education - Education

Louisiana State University At Shreveport
Shreveport, LA

High School Diploma -

Logansport High School
Logansport, LA
05.2021

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Sales strategies

Timeline

Assistant Manager

Pop Liquor and Spirits

Substitute Teacher

Caddo Parish Schools

Assistant Manager

Something Tasty

Bachelor Of Early Childhood Care And Education - Education

Louisiana State University At Shreveport

High School Diploma -

Logansport High School

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Katherine Gunnells