Summary
Overview
Work History
Education
Skills
Timeline
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Katherine Mansfield

Metairie

Summary

Dynamic server with extensive experience at Outback Steakhouse, excelling in customer service and order management. Proven ability to enhance guest satisfaction and drive sales through effective communication and problem-solving. Strong work ethic and menu knowledge contribute to a positive dining experience, fostering repeat business and team collaboration.

Overview

11
11
years of professional experience

Work History

Server

Courthouse Cafe & Catering
Gretna
11.2017 - Current
  • Greeted guests and provided menus.
  • Took orders from customers accurately and in a timely manner.
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Provided exceptional service to high volume of daily customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Trained new employees to perform duties.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Server

Outback Steakhouse
Marrero
05.2017 - 11.2017
  • Accurately recorded orders on cash register and point-of-sale system.
  • Delivered food orders promptly and courteously.
  • Provided excellent customer service to ensure satisfaction.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Addressed complaints to kitchen staff and served replacement items.

Server

Lafitte's Landing
Harvey
07.2016 - 05.2017
  • Monitored performance of trainees throughout the course duration to identify areas for improvement.
  • Provided one-on-one support to ensure successful completion of training objectives.
  • Ensured all safety protocols were followed while using equipment during demonstrations.
  • Educated waiters on menu, memorization strategies and how to convey information clearly.
  • Instructed new staff members on food handling procedures and service techniques.
  • Provided ongoing coaching and feedback to new servers, facilitating a smooth transition to their roles.

Server Trainer

Applebee's Bar and Grill
Morganton
11.2014 - 07.2016
  • Monitored performance of trainees throughout the course duration to identify areas for improvement.
  • Provided one-on-one support to ensure successful completion of training objectives.
  • Developed and presented comprehensive training materials on server setup, configuration, and maintenance.
  • Coached staff members on best practices for optimizing server performance levels.
  • Instructed new staff members on food handling procedures and service techniques.
  • Educated waiters on menu, memorization strategies and how to convey information clearly.
  • Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Provided ongoing coaching and feedback to new servers, facilitating a smooth transition to their roles.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Calculated charges, issued table checks, and collected payments from customers.
  • Worked directly with servers for many shifts during training process.
  • Maintained records of training attendance, progress reports, and certification statuses for all server trainees.
  • Addressed and resolved any interpersonal issues among trainees, promoting a harmonious training environment.
  • Encouraged trainees to provide constructive feedback on training sessions, using insights to refine and improve training methods.

Education

Associate of Applied Science - Accounting

Delgado Community College
New Orleans, LA
12-2022

Skills

  • Customer service
  • Order management
  • Point-of-sale operation
  • Menu knowledge
  • Food safety
  • Sales promotion
  • Problem solving
  • Guest relations
  • Task prioritization
  • Time management
  • Tableside etiquette
  • Strong work ethic
  • Positive and professional

Timeline

Server

Courthouse Cafe & Catering
11.2017 - Current

Server

Outback Steakhouse
05.2017 - 11.2017

Server

Lafitte's Landing
07.2016 - 05.2017

Server Trainer

Applebee's Bar and Grill
11.2014 - 07.2016

Associate of Applied Science - Accounting

Delgado Community College

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Katherine Mansfield