Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathleen Trahan

Houma,LA

Summary

Dynamic General Manager with a proven track record. Excelling in operations management and team leadership. Expert in inventory control and budget management, driving significant sales growth while fostering a collaborative workplace culture. Adept at training and coaching staff, enhancing performance, and ensuring exceptional customer retention.

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

6
6
years of professional experience

Work History

General Manager

Fremins
01.2024 - Current
  • Oversaw daily operations, ensuring efficient workflow and adherence to company standards.
  • Developed employee training programs to enhance team performance and service quality.
  • Implemented inventory management systems, optimizing stock levels and reducing waste.
  • Coordinated cross-functional teams to drive project success and improve communication channels.
  • Analyzed sales data to identify trends, informing strategic decision-making processes.
  • Fostered a positive workplace culture through regular feedback and employee engagement initiatives.
  • Managed budget allocations effectively, aligning resources with business objectives for optimal results.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee evaluations, and contract details.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Medical Receptionist

South LA Dentofacial
08.2023 - 12.2024
  • Managed patient scheduling, optimizing appointment flow and reducing wait times.
  • Coordinated insurance verification processes, ensuring accurate patient billing and coverage information.
  • Assisted in maintaining electronic health records, enhancing data accuracy and accessibility for staff.
  • Implemented efficient check-in procedures, streamlining patient intake and improving overall service delivery.
  • Provided exceptional customer service, addressing patient inquiries and resolving concerns promptly.

General Manager/Accountant

Dominiques Bistro
02.2019 - 11.2023
  • Oversaw daily operations to ensure efficient workflow and high-quality service delivery.
  • Developed strategic plans to enhance operational efficiency and achieve business objectives.
  • Led team training programs, fostering skill development and enhancing employee performance.
  • Implemented process improvements that streamlined operations and reduced turnaround times.
  • Evaluated staff performance, providing feedback and supporting professional growth initiatives.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Directed daily operations, ensuring adherence to company policies and procedures.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Managed full-cycle accounts payable processes, ensuring timely and accurate invoice processing.
  • Coordinated payroll processing, maintaining compliance with federal and state regulations.
  • Trained junior staff on best practices for accounts payable and payroll functions.
  • Assisted in the development of financial policies pertaining to payroll practices that ensured adherence to regulatory requirements while maximizing efficiency.
  • Managed cash flow effectively by coordinating payments with receivables, allowing for optimal allocation of company resources.
  • Tracked funds, prepared deposits and reconciled accounts.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed budget implementations, employee evaluations, and contract details.

Education

High School Diploma -

Ellender Memorial High
Houma, LA
05.2009

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching
  • Team leadership
  • Staff management
  • Sales expertise
  • Account management
  • Proficient in Microsoft Office and Excel

Timeline

General Manager

Fremins
01.2024 - Current

Medical Receptionist

South LA Dentofacial
08.2023 - 12.2024

General Manager/Accountant

Dominiques Bistro
02.2019 - 11.2023

High School Diploma -

Ellender Memorial High

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Kathleen Trahan