Kathryn Roberts

• Managed daily store operations and staff scheduling to ensure smooth workflow and optimal staffing.
• Trained new employees on store policies and customer service techniques.
• Resolved customer inquiries and complaints to ensure satisfaction.
• Maintained inventory levels through regular stock audits and timely ordering to support sales goals.
• Implemented visual merchandising strategies to enhance product displays.

Interviewed and onboarded newly hired associates.

Responsible for pushing backroom freight to sales floor.

Instructed backroom associates on shrink policies and compliance standards to minimize loss and improve inventory accuracy.

• Implemented process improvements to enhance operational efficiency and service quality.
• Coordinated daily operations to ensure smooth workflow across departments.
• Assisted in training new staff on company policies and procedures.
• Managed inventory levels to support product availability and customer satisfaction.
• Supported team leaders in scheduling staff shifts to meet business needs.
• Facilitated communication between departments to streamline operations and resolve issues.
• Monitored compliance with safety regulations and company standards at all times.
• Coached employees to work together to carry out daily functions and meet service objectives.
• Reviewed employee performance regularly providing feedback to help them reach full potential.

• Developed and implemented merchandising strategies for seasonal promotions and events.
• Collaborated with vendors to source high-quality merchandise that aligns with brand standards.
• Collaborated with cross-functional teams to develop seasonal display concepts and layouts.
• Managed inventory for visual displays, ensuring timely replenishment of merchandise.
• Managed inventory levels and product assortment across multiple store locations.
• Trained staff on visual standards and best practices for product placement and signage.

• Supervised overnight staff to ensure efficient store operations.
• Trained new employees on store policies and procedures.
• Prepared nightly financial reports for management review.
• Managed inventory levels and conducted regular stock checks.
• Monitored inventory levels and placed orders as needed.
• Coordinated with vendors regarding deliveries, returns, exchanges.
• Maintained accurate records of employee attendance and hours worked.