Katie Mracich
Metairie
Summary
Dedicated hair stylist with over three years of experience in precision cutting, coloring, and modern styling techniques. Known for delivering tailored care solutions that enhance client satisfaction and foster lasting relationships in a professional salon environment.
Overview
6
6
years of professional experience
Work History
Hairstylist/Personal Stylist Assistant
Garrett Neal Studios
Baton Rouge
10.2025 - Current
- Consulted with clients to determine desired hairstyles and preferences.
- Performed haircuts, color treatments, and styling services to enhance client appearance.
- Maintained a clean and organized workstation to ensure a professional environment.
- Educated clients on hair care products and maintenance for optimal results.
- Greeted customers, answered phones and booked appointments.
- Assisted other stylists with busy periods in the salon.
- Applied highlights, lowlights or other coloring techniques.
Hair Stylist
Supercuts
Baton Rouge
01.2025 - 10.2025
- Evaluated hair types and preferences for over 100 clients, delivering tailored care solutions that increased satisfaction by 25%.
- Transformed clients' looks by expertly performing cutting, coloring, highlighting, and chemical treatments, consistently exceeding salon standards and client expectations.
- Ensured a hygienic station compliant with state regulations, contributing to a 15% increase in positive customer feedback.
- Cultivated and maintained a 30% increase in a loyal client base through outstanding customer service and high-quality deliverables.
- Fostered a warm and efficient salon atmosphere by collaborating effectively with stylists and support staff, resulting in a 20% increase in customer satisfaction ratings.
- Expanded expertise by mastering emerging hair trends and techniques through ongoing education, leading to an increase in customer satisfaction and attracting new clients.
- Managed client appointments and schedules using salon booking software to ensure timely service and minimal wait times.
- Crafted personalized hair styles for over 50 special occasions, including weddings and proms, earning numerous client compliments and repeat bookings for exceptional service.
- Ensured compliance with sanitation and safety protocols by expertly sterilizing tools and efficiently managing waste disposal, enhancing overall safety standards.
Assistant Manage/Stylist
Pigtails and Crewcuts
Baton Rouge
01.2023 - 01.2025
- Provided delightful haircutting and styling services to over 100 children, crafting a fun, kid-friendly atmosphere that sparked smiles and excitement, while receiving rave reviews from parents about the experience!
- Fostered a supportive environment by maintaining a calm and patient demeanor while engaging with children of all ages, including those with special needs, resulting in enhanced comfort and positive interactions.
- Engaged with parents and guardians to uncover children's unique style preferences, resulting in personalized haircuts that delighted both kids and families, fostering a welcoming and enjoyable salon atmosphere.
- Supervised daily salon operations in the manager's absence, including opening/closing duties, staff coordination, and customer service.
- Guided a team of 10+ junior stylists and new hires on salon procedures and effective child-centered communication, resulting in enhanced service quality and increased client satisfaction.
- Streamlined appointment scheduling and waitlist management, enhancing smooth salon operations during peak hours and boosting customer satisfaction by reducing wait times by 15%.
- Handled customer concerns or complaints professionally, ensuring issues were resolved quickly to maintain client satisfaction.
- Ensured the cleanliness and sanitation of 5+ styling stations and tools, adhering to state regulations and salon standards, which contributed to a welcoming and safe environment for clients.
Guest Service Associate
European Wax Center
Baton Rouge
01.2022 - 01.2023
- Welcomed over 100 guests daily with warm greetings and personalized assistance, fostering a friendly and professional front desk atmosphere that enhanced guest satisfaction.
- Streamlined appointment scheduling and check-in/check-out processes for an average of 50+ clients daily using EWC's booking and POS systems, enhancing operational efficiency and customer satisfaction.
- Engaged guests with tailored insights on EWC's services and exclusive product lines, boosting service upgrades and retail sales by delivering personalized recommendations that resonated with their needs.
- Successfully promoted the Wax Pass program, resulting in a 20% increase in sales and enabling the team to exceed our collective sales target by 15% through targeted marketing strategies.
- Transformed guest experiences by effectively addressing concerns and service issues, achieving a 90% satisfaction rate and fostering loyalty among patrons.
- Enhanced customer satisfaction by diligently maintaining a clean and well-organized front desk and retail area, receiving positive feedback for upholding brand and hygiene standards.
- Supported a high-volume environment by managing multiple phone lines, walk-ins, and online bookings efficiently.
- Teamed up with wax specialists and management to streamline guest flow, resulting in a 20% boost in satisfaction ratings and a more enjoyable service experience.
- Processed an average of 100+ cash and credit card transactions daily, expertly managing returns and exchanges to enhance customer satisfaction while adhering to company policies.
Manager
Attic Salt
Metairie
11.2020 - 01.2023
- Oversaw all daily store operations, including opening/closing procedures, inventory control, visual merchandising, and staff supervision.
- Recruited, trained, and led a high-performing team to meet sales targets and deliver exceptional customer service aligned with the Attic Salt brand.
- Analyzed sales performance and KPIs to develop action plans that maximized revenue and profitability.
- Optimized employee scheduling, timekeeping, and performance evaluations, resulting in a 15% increase in operational efficiency and strengthened team accountability.
- Delivered an elevated customer experience by maintaining a friendly, fashion-forward, and approachable store atmosphere.
- Executed visual merchandising standards and seasonal floor sets to enhance product visibility and align with brand aesthetics.
- Streamlined inventory management by implementing an efficient stock ordering system and proactive loss prevention strategies, resulting in a 20% reduction in inventory discrepancies.
- Energized store events and sales campaigns, resulting in a 25% increase in foot traffic and significantly boosting customer engagement.
- Resolved customer concerns and operational issues with professionalism and urgency to maintain brand loyalty.
- Partnered with regional and district managers to successfully implement company initiatives, leading to enhanced store-level feedback and measurable improvements in customer satisfaction.
Education
Licensed Cosmetologist - Cosmetology
Paul Mitchell
Metairie, LA03-2023
Skills
- Precision Haircutting (Men's, Women's, Children's)
- Blowouts & Heat Styling
- Updos & Event Styling
- Chemical Treatments (Perms, Relaxers, Keratin)
- Client Consultations & Needs Assessment
- Building Client Relationships / Client Retention
- Patience with Children or Sensitive Clients
- Sanitation & Safety Compliance
- Time Management in High-Traffic Settings
- Creativity & Artistic Vision
- Communication & Active Listening
- Adaptability & Willingness to Learn
Timeline
Hairstylist/Personal Stylist Assistant
Garrett Neal Studios
10.2025 - Current
Hair Stylist
Supercuts
01.2025 - 10.2025
Assistant Manage/Stylist
Pigtails and Crewcuts
01.2023 - 01.2025
Guest Service Associate
European Wax Center
01.2022 - 01.2023
Manager
Attic Salt
11.2020 - 01.2023
Licensed Cosmetologist - Cosmetology
Paul Mitchell