Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katina Moses

Zachary,La

Summary

Customer service professional with reputation for high standards and delivering results. Extensive experience in managing customer interactions and resolving issues promptly. Known for excellent team collaboration and adaptability to changing demands, with strong communication and interpersonal skills.

Knowledgeable , with solid background in customer service roles and proven track record of resolving customer inquiries efficiently. Skilled in handling high-volume call environments and notching up positive customer feedback. Demonstrated strengths in active listening and problem-solving, consistently enhancing customer satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Real Estate Agent

KC Homes Realty Group
09.2022 - Current
  • Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
  • Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
  • Tailored communication style to meet diverse client needs, building trust and rapport.
  • Negotiated favorable terms for buyers, ensuring their satisfaction and future referrals.
  • Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Working closely with an Appraiser on appraising commercial properties, maintaining accuracy and employing knowledge of area markets for accuracy.
  • Managing calls, emails, showings and keeping license in compliance.

CSR/Dispatch

Hammond Logistics LLC
02.2023 - 07.2025
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
  • Collaborated with management to develop strategies for enhancing overall customer experience.
  • Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.

A Class Structural Welder

Excel Logistics
09.2022 - 02.2023
  • Used appropriate safety measures and encouraged other team members to do same in effort to avoid job site injuries.
  • Aligned structural steel members to rivet, bolt and weld permanently into place.
  • Inserted sealing strips, wiring and insulating material, as called for in blueprints.
  • Hoisted metal components into place, safely operating cranes during process.

Structural Welder

Turner Industries LLC
07.2019 - 09.2022
  • Kept work area clean and organized.
  • Followed blueprints and instructions from supervisors to erect columns, beams and girders.
  • Welded, cut and bent steel as necessary with torches, metal shears, and welding equipment.
  • Followed safety guidelines to fasten structural steel members and hoisted cables, chains and rope.
  • Demonstrated adaptability by successfully completing challenging projects that required diverse welding methods and materials expertise.
  • Ensured safety compliance by strictly adhering to OSHA regulations during all welding activities.

Structural Welder

Triad Electric And Controls
03.2016 - 07.2019
  • Kept work area clean and organized.
  • Followed safety guidelines to fasten structural steel members and hoisted cables, chains and rope.
  • Used appropriate safety measures and encouraged other team members to do same in effort to avoid job site injuries.
  • Clamped and tack-welded components to achieve desired configurations.
  • Analyzed specifications and blueprints and suggested quantities, types and sizes of materials required per job allocation.
  • Used MIG and TIG welding on structural supports.
  • Chipped away debris and thick crusts of rust, slag, and other materials to ready surfaces for welding.
  • Fabricated steel frames, columns, beams, and girders according to blueprints or instructions from site managers.
  • Maintained proper usage and care of equipment, resulting in prolonged tool lifespan and reduced maintenance costs.
  • Ensured safety compliance by strictly adhering to OSHA regulations during all welding activities.
  • Completed complex welding assignments under tight deadlines without compromising safety or workmanship standards.

Education

Master Of Real Estate Development - Real Estate

Burk Baker School of Real Estate
Baton Rouge, LA
09.2022

Construction Site, Safety Technician - Quality Control And Safety Technologies

Baton Rouge College
Baton Rouge, LA
01.2016

Diploma -

Clinton High Clinton, La
Clinton, La
08.2002

Skills

  • Corrective Actions
  • Safety Guidelines
  • Customer Satisfaction
  • Critical thinking
  • Conflict resolution
  • Customer relations
  • Documentation
  • Problem resolution
  • Team development
  • Client relations
  • Call center experience
  • Customer service
  • CRM software
  • Negotiation
  • Client-oriented

Certification

  • CSST- Construction Site Safety Technician
  • Louisiana Real Estate Agent
  • Licensed Cosmetologists
  • Freight Dispatcher

Timeline

CSR/Dispatch

Hammond Logistics LLC
02.2023 - 07.2025

Real Estate Agent

KC Homes Realty Group
09.2022 - Current

A Class Structural Welder

Excel Logistics
09.2022 - 02.2023

Structural Welder

Turner Industries LLC
07.2019 - 09.2022

Structural Welder

Triad Electric And Controls
03.2016 - 07.2019

Master Of Real Estate Development - Real Estate

Burk Baker School of Real Estate

Construction Site, Safety Technician - Quality Control And Safety Technologies

Baton Rouge College

Diploma -

Clinton High Clinton, La

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