Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katlin Ingram

Hammond

Summary

Dynamic Sr. Implementation Specialist with expertise in configuration, data migration, and client training. Proven track record of enhancing client retention by 10% through effective relationship building and tailored solution design. Adept at managing complex projects and fostering collaboration across teams to drive successful software implementations.

Overview

11
11
years of professional experience

Work History

Sr. Implementation Specialist

SchoolMint
Lafayette
12.2021 - Current
  • Managed the end-to-end implementation and configuration of enterprise software solutions, providing comprehensive and customized client training and support to ensure deep user understanding and sustained adoption.
  • Conducted thorough on-site discovery sessions and needs assessments, engaging directly with stakeholders to document client requirements, map client-specific workflows, and proactively identify potential implementation risks, all to define precise project objectives that informed tailored solution design.
  • Performed data mapping, migration, and validation from legacy systems to new platforms, ensuring data integrity and accuracy.
  • Cultivated strong cross-functional relationships and streamlined workflows among Customer Success, Technical Support, and Product teams, enhancing overall client experience and assisting with improving client retention of up to 10%.
  • Successfully delivered and deployed system solutions to multiple concurrent enterprise-level organizations/districts, overseeing all phases from planning through post-implementation support to maximize client value and full-scale utilization.
  • Traveled on-site to engage directly with stakeholders, facilitating in-depth discovery workshops that uncovered critical operational workflows and informed tailored solution design.
  • Provided advanced technical support and issue resolution, acting as the primary point of contact for critical implementation challenges and high-priority client escalations, which restored client confidence and kept project timelines on track.

Full Time Teacher

Provo City School District, Independence High School
Provo
08.2014 - 07.2021
  • Led curriculum integration and instructional planning, leveraging strong communication and coordination skills to introduce new pedagogical approaches and digital tools within a collaborative team environment.
  • Collaborated cross-functionally with district-wide educators to develop and refine a Biology curriculum, actively contributing to a comprehensive resource notebook and ensuring aligned educational strategies.
  • Maintained proficiency in key educational technologies, including Google and Microsoft Suites, Canvas, and Zoom, and consistently engaged in professional development to stay current with evolving platforms and best practices.

Education

Biology Education - Health Education

Brigham Young University-Idaho
Rexburg, ID
08.2013

Skills

  • Configuration and management
  • Problem solving
  • Data migration
  • Client training
  • Requirements gathering
  • User acceptance testing
  • Relationship building
  • Teamwork
  • CRM and support platforms (Zendesk, Salesforce)
  • Project and workflow management (Jira, Confluence)
  • Customer success and analytics (Totango, PlanHat)
  • Time management and resource tracking (Timely)
  • Collaboration and productivity tools (Google Workspace, Slack, Zoom)

Timeline

Sr. Implementation Specialist

SchoolMint
12.2021 - Current

Full Time Teacher

Provo City School District, Independence High School
08.2014 - 07.2021

Biology Education - Health Education

Brigham Young University-Idaho

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Katlin Ingram