Katy Kilgore
Robeline
Summary
Skilled professional brings strong people skills to customer interactions. Honest, hardworking demeanor paired with always-accurate money-counting. Expertly meets new challenges with attention to detail and team spirit. Well-honed banking knowledge.
Overview
16
16
years of professional experience
Work History
Head Teller
Sabine State Bank & Trust
Many
11.2022 - Current
- Oversaw daily operations of teller staff and banking transactions to ensure smooth service delivery.
- Ensured compliance with bank policies and regulations during transactions.
- Trained new tellers on procedures and customer service best practices.
- Assisted customers with account inquiries and transaction processing.
- Oversaw cash handling procedures to maintain accuracy and security.
- Addressed customer issues promptly using effective communication to enhance customer satisfaction.
- Monitored vault cash levels and ordered currency from the Federal Reserve Bank as needed.
- Maintained confidentiality of customer accounts by adhering to security procedures.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Handled cash transactions, balanced cash drawers, performed loan payments, and issued cashier's checks.
- Assisted customers in setting up online banking accounts for secure access to their funds.
- Ensured proper handling of cash drawer limits according to bank policy.
- Completed monthly audits and managed overdraft reports.
- Performed periodic audits of branch operations to verify compliance with established policies and procedures.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Reduced errors by double checking transactions.
- Performed regular audits on teller drawers to maintain accuracy and prevent fraud.
Cashier Team Lead
Stine Lumber Yard
Natchitoches
04.2021 - 01.2022
- Led cashier team to ensure efficient customer transactions and service.
- Trained new cashiers on register operations and customer service standards.
- Managed cash handling procedures and maintained accurate till balances.
- Assisted customers with product inquiries, enhancing their shopping experience.
- Monitored inventory levels at the register and communicated restock needs.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Implemented best practices for checkout efficiency and team performance improvement.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Answered customer questions and provided store information.
- Developed strong working relationships with team members to foster collaboration.
Receptionist
Kilgore Construction
Robeline
01.2010 - 01.2020
- Managed front desk operations and greeted visitors warmly.
- Scheduled appointments and coordinated meetings for project managers.
- Handled incoming calls and directed inquiries to appropriate departments.
- Maintained organized filing system for client documents and contracts.
- Processed mail and deliveries, ensuring timely distribution to staff.
- Provided administrative support, ensuring smooth daily office functions.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Updated and recorded customer or client information to maintain accounts.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
- Updated daily log book with information about visitors entering the premises.
Education
GED
Natchitoches , LaSkills
- Cash handling
- Transaction processing
- Regulatory compliance
- Audit management
- Team leadership
- Effective communication
- Attention to detail
- Time management
- ATM servicing
- Vault management
- Auditing transactions
- Account maintenance
- Bookkeeping and accounting proficiency
- Cash handling expertise
- Organization and planning
- Night drop processing
- Cash handling experience
- Electronic banking systems
- Teller support
- Cash drawer balancing
- Deposit processing
- Night and safe deposit
- Trustworthy and honest
Timeline
Head Teller
Sabine State Bank & Trust
11.2022 - Current
Cashier Team Lead
Stine Lumber Yard
04.2021 - 01.2022
Receptionist
Kilgore Construction
01.2010 - 01.2020
GED