Kawanna Adams
Youngsville
Summary
Compassionate community health professional with 8+ years of experience guiding patients and families through complex care journeys. Expert at navigating insurance requirements, performing SDOH assessments, and coordinating cross-functional teams to close care gaps, improve outcomes, and elevate patient satisfaction.
Overview
12
12
years of professional experience
2014
2014
years of post-secondary education
Work History
Patient Health Coordinator
HARMONY CARES
Philadelphia
2024.05 - Current
- Coordinated holistic care for a panel of 1,500+ Medicare and Medicaid patients, prioritizing needs using SDOH data and clinical risk scores.
- Completed comprehensive SDOH assessments and resolved 75% of documented nonclinical barriers (transportation, food insecurity, medication access) by connecting patients with community resources and benefit programs.
- Led transition-of-care pathways for hospitalized members; scheduled PCP/specialist follow-ups within 7 days and cut 30-day readmissions by 25%.
- Partnered with RNs, social workers, pharmacists, and physicians in daily huddles, achieving 92% preventive-screening compliance across assigned cohort.
Patient Health Navigator
Optum
2022.04 - 2024.05
- Guided patients through healthcare system navigation and access to services.
- Coordinated care plans with healthcare providers and support teams.
- Educated patients on available resources and programs for better health outcomes.
Patient Health Navigator
Navihealth
2021.09 - 2022.04
- Guided patients through healthcare system navigation and access to services.
- Coordinated care plans with healthcare providers and support teams.
- Educated patients on available resources and programs for better health outcomes.
Patient Navigator
CARPENTER HOUSE
Lafayette
2019.11 - 2020.04
- Managed an average caseload of 60 high-risk hospice patients weekly, coordinating interdisciplinary care plans and family education that achieved 98% satisfaction scores.
- Streamlined discharge processes and follow-up appointments, decreasing unplanned hospital visits by 30% within three months.
- Identified barriers to care and collaborated with providers to adjust treatment goals, improving adherence to care plans by 65%.
Medical Assistant
LAFAYETTE GENERAL MEDICAL CENTER
Lafayette
2018.10 - 2019.11
- Supported approximately 40 patient encounters per day in a high-volume cardiology clinic, preparing exam rooms, obtaining vitals, and executing physician orders with 99% accuracy.
- Verified insurance coverage and completed pre-authorizations, recovering an average of $15K monthly in reimbursements.
- Educated patients on medications and procedures, contributing to a 15% increase in patient satisfaction scores during tenure.
Medical Assistant
ACADIANA FAMILY PHYSICIANS
Lafayette
2014.03 - 2017.07
- Assisted physicians in delivering primary care to 35 patients daily; improved chart completion time by 25% after implementing new EMR templates.
- Facilitated proper specimen collection and processing, reducing lab turnaround times by 30%.
- Developed patient education materials that boosted understanding of treatment plans, reflected in a 10% reduction in follow-up clarification calls.
Education
Certified Medical Assistant -
Unitech Training Academy
Lafayette, LASkills
- Care Coordination & Transition Management
- Caseload Management
- Insurance Verification & Authorization
- Quality Improvement & Metrics Tracking
- Cross-Functional Collaboration
- Electronic Medical Records
- Epic
- Athenahealth
- Microsoft Office Suite
- Tableau
- HIPAA Compliance
Personal Information
Title: Community Health Worker | Patient Navigator
Timeline
Patient Health Coordinator
HARMONY CARES
2024.05 - Current
Patient Health Navigator
Optum
2022.04 - 2024.05
Patient Health Navigator
Navihealth
2021.09 - 2022.04
Patient Navigator
CARPENTER HOUSE
2019.11 - 2020.04
Medical Assistant
LAFAYETTE GENERAL MEDICAL CENTER
2018.10 - 2019.11
Medical Assistant
ACADIANA FAMILY PHYSICIANS
2014.03 - 2017.07
Certified Medical Assistant -
Unitech Training Academy