Kayce Bison
Keithville
Summary
Customer Service Representative experienced in delivering exceptional support and resolving inquiries. Achieved increased customer satisfaction and loyalty through attentive service and effective issue resolution. Focused on fostering positive relationships and enhancing team performance by sharing knowledge and best practices.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Member Service Representative & Loan processor
Bossier Federal Credit Union
Bossier City
04.2026 - Current
- Supported members with account inquiries and processed transactions to enhance member satisfaction.
- Guided members on credit union services and financial products to promote informed decision-making.
- Resolved member issues through effective communication and problem-solving.
- Reviewed loan applications for accuracy and completeness.
- Collected required documentation from borrowers and third parties.
- Clarified loan details and requirements for clients to streamline the loan application process.
- Assisted in resolving discrepancies during the loan processing stage.
- Maintained organized records of loan files and correspondence.
Member Service Representative
Bossier Federal Credit Union
Bossier City
12.2021 - Current
- Facilitated opening of new accounts and processed account maintenance requests to enhance member satisfaction.
- Provided timely responses to member emails to ensure effective communication and support.
- Greeted customers in a friendly and professional manner.
- Addressed customer issues effectively while maintaining a professional demeanor.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
Education
Benton High School
Benton, LASkills
- Account management
- Member account management
- Loan processing
- Transaction processing
- Application assessment
- Customer service
- Customer support
- Issue resolution
- Dispute resolution
- Problem solving
- Attention to detail
- Microsoft Office
- Communication skills
- Team collaboration
- Conflict resolution
- Application assessment
Certification
Financial counseling
Timeline
Member Service Representative & Loan processor
Bossier Federal Credit Union
04.2026 - Current
Member Service Representative
Bossier Federal Credit Union
12.2021 - Current
Benton High School