Kayera Scott
New Orleans
Summary
Dynamic and empathetic professional with extensive experience at The Four Seasons Hotel, excelling in high-pressure environments. Proven ability to enhance guest satisfaction through effective communication and problem-solving skills. Adept at cash register operations and food preparation, consistently achieving sales objectives while fostering strong customer relationships.
Hospitality professional prepared to excel in providing top-notch room service experiences. Known for effectively coordinating with team members and anticipating guest needs. Reliable and adaptable, ensuring smooth operations and high standards of service. Skilled in communication and multitasking, valued for positive attitude and strong work ethic.
Professional hospitality worker with experience in delivering high-quality service in luxury hotel environments. Strong focus on team collaboration and achieving results, reliably adapting to changing needs. Skilled in taking, processing, and coordinating guest orders with precision and efficiency, ensuring exceptional guest satisfaction. Known for excellent communication, multitasking, and problem-solving abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Room Service Order Taker/ Server
The Four Seasons Hotel
06.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Demonstrated strong problem-solving skills to address any guest concerns or issues that arose during the room service process.
- Enhanced guest satisfaction by promptly and accurately taking room service orders over the phone.
- Kept track of inventory and supplies, notifying management when restocking was required to ensure seamless operation.
- Performed daily maintenance routines for equipment such as coffee machines and warming carts, prolonging lifespan and functionality.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Protected guests by following proper food handling procedures.
- Verified accuracy and quality of orders before delivery.
Banquet Server
The Four Seasons Hotel
06.2022 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
Medical Assistant
McNeil Pediatrics Clinic
09.2019 - 11.2021
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Order Taker
Harrah's Hotel and Casino
04.2017 - 07.2019
- Welcomed customers and provided quick and attentive service.
- Effectively communicated with customers to clarify order details and ensure the highest level of satisfaction during their ordering experience.
- Accurately performed cash register operations to process and receive payments and issue change.
- Described menu items in detail and educated customers about meal options.
- Upsold customers various beverages and desserts while regularly meeting and exceeding sales objectives.
Education
High School Diploma -
L.E.Rabouin High School
New Orleans, LA05-2011
Skills
- Patience and empathy
- Efficient work pace
- Computer skills
- Food preparation
Certification
- PT - Phlebotomy Technician
Languages
English
Full Professional
Timeline
Room Service Order Taker/ Server
The Four Seasons Hotel
06.2022 - Current
Banquet Server
The Four Seasons Hotel
06.2022 - Current
Medical Assistant
McNeil Pediatrics Clinic
09.2019 - 11.2021
Order Taker
Harrah's Hotel and Casino
04.2017 - 07.2019
High School Diploma -
L.E.Rabouin High School
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