Kayjha Shorty
Marrero
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolutions, communications and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and orgazational goals.
Overview
8
8
years of professional experience
Work History
Behavior Technician
Butterfly Effects LLC
05.2023 - Current
- Help to shape the lives of family and children, helping to teach children daily life skills to use outside of services.
Billing Specialist
TTEC
09.2023 - 10.2024
- Processed and submitted high-volume medical claims to medicare, Medicaid, and commercial payers with 98% accuracy.
- Reviewed and corrected claim errors to ensure compliance with payer guidelines and prevent denials.
- Managed full-cycle billing, including charge entry, payment posting, and account reconciliation.
- Verified patient insurance eligibility and benefits prior to claim submission.
Patient Access Representative
Oschner Hospital
11.2021 - 05.2023
- Greeted and registered patients accurately for inpatient, outpatient, and emergency services. Verified insurance coverage and obtained necessary authorizations. Scheduled patient appointments.
Customer Service Representative
Wayfair
09.2018 - 04.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Utilizing active listening and communication skills to address the customer inquiries and escalate issues to supervisor.
Front Desk Receptionist
Busy Bee ABA Clinic
01.2019 - 02.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Completed all tasks in compliance with company policies and procedures.
- Coordinated appointment scheduling for multiple departments, enhancing overall office efficiency.
Customer Services Specialist
Everise
06.2018 - 09.2018
- Audited customer information to identify issues and develop solutions. Performed needs analysis and presented options based on findings to help customers make decisions.
Education
High school diploma -
Fredrick Douglas High School
01.2017
Skills
- Personable and dedicated customer service representative with extensive experience
- Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients
- Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing business
- Skilled in prompting sales to increase revenue while addressing diverse issues
Timeline
Billing Specialist
TTEC
09.2023 - 10.2024
Behavior Technician
Butterfly Effects LLC
05.2023 - Current
Patient Access Representative
Oschner Hospital
11.2021 - 05.2023
Front Desk Receptionist
Busy Bee ABA Clinic
01.2019 - 02.2021
Customer Service Representative
Wayfair
09.2018 - 04.2021
Customer Services Specialist
Everise
06.2018 - 09.2018
High school diploma -
Fredrick Douglas High School