Kayla Bell
Logansport
Summary
Highly motivated Customer Service Manager with over three years of supervisory experience. Demonstrated ability to quickly learn and confidently make effective decisions, while adeptly grasping and implementing policies and procedures. Open to relocation opportunities anywhere and authorized to work in the US for any employer.
Overview
8
8
years of professional experience
Work History
Remote Customer Service Representative
Mr Cooper
02.2024 - 08.2024
Facilitated customer assistance with payment options, escrow items, and mortgage information.
Store Manager
TitleMax (TMX Finance)
12.2022 - 05.2023
- Assist in managing overall store performance by overseeing account management and recovery processes and providing an unmatched positive customer service experience
Customer Service Representative
Asurion
03.2021 - 05.2022
- Handled customer complaints, provided appropriate solutions and alternatives
- Keep records of customer interactions, process customer accounts and file documents
Store Manager
Verizon
10.2016 - 03.2021
- Multi-store manager, increase store’s gross profit
- Coach, train and develop sale associates
- Drive sales by social media and marketing techniques
- Responsible for inventory, account maintenance, and profitability of the store
Education
Undergraduate - Psychology
Southern University at Shreveport
Shreveport, LA12.2024
High School - undefined
Logansport High School
Logansport, LA05.2011
Skills
- Cash Handling
- Customer Service
- Payroll
- Retail Management
- Sales
- Scheduling
- Team Building
- Excel
- Management
- Microsoft Word
- Marketing
- Inventory
- Microsoft Office
- Retail
- MS Office
- Account Management
- Store Management Experience
- Assistant Manager Experience
- Retail Sales
- Pricing
- Security
- Supervising Experience
- Organizational Skills
- Recruiting
- Sales Management
- Interviewing
- Upselling
- Communication skills
- English
- Data entry
- Phone etiquette
- Customer service
- Computer skills
- Leadership
Timeline
Remote Customer Service Representative
Mr Cooper
02.2024 - 08.2024
Store Manager
TitleMax (TMX Finance)
12.2022 - 05.2023
Customer Service Representative
Asurion
03.2021 - 05.2022
Store Manager
Verizon
10.2016 - 03.2021
Undergraduate - Psychology
Southern University at Shreveport
High School - undefined
Logansport High School
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