Kayla Hunter
Denham Springs
Summary
Resourceful Assistant Manager in Customer Service, known for high productivity and efficiency in task completion. Skilled in conflict resolution, team leadership, and performance analysis to enhance customer satisfaction. Excel at communication, problem-solving, and adaptability, ensuring smooth operations and quality service delivery.
Overview
7
7
years of professional experience
2007
2007
years of post-secondary education
Work History
Assistant Manager, Customer Service
Old Navy
2018.09 - Current
- Built strong customer relationships by understanding needs, resolving concerns, and delivering personalized solutions to drive repeat business
- Consistently met and exceeded department sales goals through consultative selling and team coaching
- Trained and supervised staff on customer engagement techniques, sales performance, and service standards
- Managed daily operations, sales reporting, and documentation with accuracy and attention to detail
- Handled escalated customer issues professionally, retaining customer trust and brand loyalty
Department Manager
Zara USA
Denham Springs
2023.08 - 2025.07
- Supported sales growth by coaching associates on effective communication, product knowledge, and customer needs assessment
- Maintained accurate records related to sales performance, scheduling, and operational compliance
- Assisted with customer retention strategies by ensuring positive experiences and resolving service concerns
- Balanced leadership duties with frontline sales responsibilities during high-volume periods
- Contributed to a healthy, team-focused work environment that improved performance and morale
Education
Denham Springs High School
Denham Springs, LASkills
- Customer Relationship Management (CRM)
- Cross-Selling & Upselling
- Client Retention & Loyalty
- Documentation & Compliance Accuracy
- Microsoft Office
- Time Management & Organization
Military Experience
Signals Intelligence Analyst
Timeline
Department Manager
Zara USA
2023.08 - 2025.07
Assistant Manager, Customer Service
Old Navy
2018.09 - Current
Denham Springs High School