Kayla Debetaz
Denham Springs
Summary
Results-driven Management professional with 17+ years of experience in customer operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful operational strategies.
Professional with strong experience in managing restaurant operations, ensuring high standards and exceptional results. Proven ability to lead teams, adapt to changing needs, and optimize both front and back-of-house efficiency. Expertise in customer service, staff training, and inventory management. Known for fostering collaboration and consistently achieving goals.
Overview
17
17
years of professional experience
Work History
Assistant Restaurant Manager
Raising Cane's Chicken Fingers
10.2019 - Current
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Oversaw financial management, budget management, accounting and payroll activities.
- Crafted operations best practices using audits and project management team feedback. (Internal audits to maintain compliance)
- Motivated and evaluated personnel for performance improvement and goal achievement. (Crew and Manager 1:1s)
- Administered employee discipline through verbal and written warnings.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Controlled regulatory risks by overseeing corporate compliance visits and adhering to protocol.
- Analyzed daily sales figures and developed strategies to increase sales.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Fostered culture of excellence by recognizing and rewarding staff for outstanding performance.
- Reduced waste and optimized resource use by implementing food waste tracking system.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
Restaurant Manager
Raising Cane's Chicken Fingers
06.2012 - 10.2019
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Crew Member
Raising Cane's Chicken Fingers
01.2008 - 06.2012
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image. (RI Program)
- Trained new team members on procedures and customer service. (CT Program)
- Provided one-on-one mentoring to help individuals reach their full potential within the organization. (NROs)
Education
Associate of Applied Science - Diagnostic Medical Sonography
Baton Rouge Community College
Baton Rouge, LATechnical Degree - Drafting And Design
Baton Rouge Technical College
05.2010
Skills
- Staff Training and Development
- Performance Reporting
- Policies and Procedures Implementation
- Employee scheduling
- Goal Setting
- Restaurant operations
- Customer Service
- Scheduling and labor control
- Problem-Solving
Accomplishments
- Achieved positive SRC by mentoring a customer and crew member interactions with accuracy and efficiency.
- Documented and resolved staffing issues which led to positive retention within the restaurant.
- Encourage positive and good culture within the restaurant while maintaining productive work enviroment.
Timeline
Assistant Restaurant Manager
Raising Cane's Chicken Fingers
10.2019 - Current
Restaurant Manager
Raising Cane's Chicken Fingers
06.2012 - 10.2019
Crew Member
Raising Cane's Chicken Fingers
01.2008 - 06.2012
Associate of Applied Science - Diagnostic Medical Sonography
Baton Rouge Community College
Technical Degree - Drafting And Design
Baton Rouge Technical College
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