Kayla Duthu
Houma
Summary
Detail-oriented Pharmacy Technician with strong problem-solving skills and experience in prescription processing and staff training. Committed to enhancing customer service and streamlining operations. Possesses exceptional time management and multitasking abilities, ensuring positive customer experiences. Eager to support team goals and contribute effectively within a fast-paced pharmacy environment.
Overview
12
12
years of professional experience
Work History
Pharmacy Technician
Neighborhood Walmart
Houma
01.2025 - 02.2026
- Filled prescriptions accurately for customers and internal departments.
- Delivered customer service by answering inquiries and resolving issues to enhance patient satisfaction.
- Operated pharmacy software to process prescription orders efficiently.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Updated customer profiles with demographics, allergies, and new medications in pharmacy systems to maintain accurate patient records.
- Restocked pharmacy shelves with medications to ensure availability for customers.
- Assisted in training new employees on pharmacy procedures.
- Supported pharmacists in accurately filling prescriptions to ensure timely medication delivery.
Sales Associate
Old Navy, Gap
Houma
10.2016 - 12.2024
- Assisted customers in selecting merchandise and provided product information.
- Maintained inventory levels and organized stockroom for efficient access.
- Processed transactions accurately using point-of-sale systems.
- Resolved customer inquiries and issues to improve overall satisfaction.
- Trained new sales associates on procedures and customer service standards to ensure consistent service quality.
- Assisted in planning and executing store promotions and events to increase foot traffic and customer engagement.
- Ensured cleanliness and organization of sales floor to create a welcoming environment.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
Sales Manager
Justice For Girls
Houma
05.2014 - 06.2015
- Drove company growth and brand development through strategic market expansion and increased sales.
- Led team of sales representatives to consistently meet or exceed quarterly sales targets.
- Managed customer relationships, ensuring satisfaction and fostering long-term loyalty.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Trained and mentored junior sales staff on effective selling techniques, enhancing product knowledge and sales performance.
Education
High School Diploma -
Terrebonne High School
Houma, LA05-2013
Skills
- Prescription filling
- Insurance verification
- Cash management
- Customer issue resolution
- Client support
- Answering customer questions
- Workforce development
- Communication skills
Timeline
Pharmacy Technician
Neighborhood Walmart
01.2025 - 02.2026
Sales Associate
Old Navy, Gap
10.2016 - 12.2024
Sales Manager
Justice For Girls
05.2014 - 06.2015
High School Diploma -
Terrebonne High School