Kayla Franklin
Gonzales
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Creative and energetic Early Childhood Education professional devoted to offering diverse activity plans and experiential learning opportunities to enhance individual development. Friendly, supportive and motivated with strong desire to promote student potential. Offering 5 years of experience with passion for building strong rapport with faculty, students and caregivers.
Overview
2025
2025
years of professional experience
Work History
Infant Teacher
La Petite Learning Center
02.2022 - 10.2022
- Kept classroom and feeding areas clean, neat and safe.
- Promoted development of social, emotional and communication skills in infants.
- Used proper sanitizing techniques for toys, surfaces and equipment.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs and monitoring of behaviors.
Infant Classroom Assistant
Kiddoscope
12.2020 - 09.2021
- Monitored student classroom and outdoors activities to promote student safety.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Cleaned and organized art supplies and related materials.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
Server
King Of Wings
04.2022 - 12.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Bartender
Los Fefes
01.2023 - 05.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
Los Fefes
01.2023 - 05.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Customer Service Representative
A To Z Taxs
01.2016 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Barista
Starbucks
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Floter
Emery’s Leaning Centers
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
East Ascension High School
Gonzales, LA12.2020
Skills
- Class Reading
- Organizational and Planning Skills
- Clear and Direct Communication
- Well Control
- Child Care
- Child Behavior Modification
- Progress Tracking and Reporting
- Experience with Diverse Student Populations
- Filing and Classroom Organization
- Activity Demonstrations
- Facilitating Online Learning
- Creating a Safe Learning Environment
- Active Listening
- Positive Role Model
- Behavior Redirection
- Housekeeping Duties
- Gentle Discipline
- Lesson Planning
- Teaching Method Adaptations
- Enthusiasm for Students and Teaching
- School Community Relations
- Organization skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Appointment scheduling
- Scheduling
- Greeting and seating clients
Timeline
Bartender
Los Fefes
01.2023 - 05.2023
Server
Los Fefes
01.2023 - 05.2023
Server
King Of Wings
04.2022 - 12.2022
Infant Teacher
La Petite Learning Center
02.2022 - 10.2022
Infant Classroom Assistant
Kiddoscope
12.2020 - 09.2021
Customer Service Representative
A To Z Taxs
01.2016 - Current
Barista
Starbucks
Floter
Emery’s Leaning Centers
East Ascension High School
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