Kayla Granville
Port Allen
Summary
Reliable Team Member with solid background meeting and exceeding production demands. Efficiently carries out physically demanding work by keeping supplies organized, and following orders. Flexible team member recognized for completing quality work with minimal supervision. Highly organized and friendly individual with several years of experience taking food orders and operating cash registers. Offering exceptional communication and multitasking abilities.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Team Associate
Walmart
Baton Rouge
03.2025 - Current
- Assisted customers with product inquiries and store navigation.
- Collaborated with team members to maintain clean and organized sales floor.
- Stocked merchandise and ensured proper product placement on shelves.
- Addressed customer complaints and resolved issues with empathy and professionalism.
- Worked hard to learn required tasks quickly to maximize performance.
- Rotated through series of different stations based on team needs.
- Operated cash register and handled customer transactions efficiently.
- Trained new associates on store policies and operational procedures.
Team Trainer
Burger King
08.2022 - 03.2025
- Developed training materials to enhance team knowledge and efficiency.
- Assisted in onboarding processes for new team members and management staff.
- Provided ongoing support and feedback to team members during shifts.
- Monitored compliance with health and safety regulations in the workplace.
- Trained new employees on operational procedures and customer service standards.
- Provided guidance to team members on best practices in customer service.
Student Assistant
Clayton, Frugé, and Ward Law Firm
Port Allen
04.2022 - 08.2022
- Assisted attorneys with case preparation and document management.
- Conducted legal research to support ongoing cases and client inquiries.
- Organized and maintained client files for efficient access and retrieval.
- Answered incoming phone calls to address questions or transfer to appropriate staff members.
- Provided administrative support such as filing, photocopying, scanning, faxing, and sorting mail.
- Organized and maintained office files, documents, and records.
Education
Bachelor of Science - Finance
Southern University And A&M College
Baton Rouge, LA 08.2022 - 05.2026
High School -
Busty High School
Brusly, LA 08.2018 - 05.2022
Skills
- Time management
- Organization
- Strong decision-making
- Adaptability
- Customer service
- Team collaboration
- Effective communication
- Problem solving
- Adaptability to change
- Goal setting and achievement
- Training and mentoring
- Technical support
- Computer skills
- Willingness to learn
- Hospitality and accommodation
- Relationship building
Certification
- Certified Guest Service Connections
- Inbound Certified
- Certified Inbound Marketing Optimization Certified
Timeline
Team Associate
Walmart
03.2025 - Current
Bachelor of Science - Finance
Southern University And A&M College
08.2022 - 05.2026
Team Trainer
Burger King
08.2022 - 03.2025
Student Assistant
Clayton, Frugé, and Ward Law Firm
04.2022 - 08.2022
High School -
Busty High School
08.2018 - 05.2022