Kayla Hall
Haughton
Summary
Dependable and professional individual with experience in customer service, delivery operations, and residential and commercial services. Known for strong communication, reliability, time management, and attention to detail. Committed to providing excellent service, maintaining high standards, and achieving quality results in every role.
Overview
11
11
years of professional experience
Work History
Food Delivery Driver
DoorDash
Shreveport
05.2020 - Current
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments.
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
Delivery Driver
Spark
Shreveport
05.2020 - Current
- Grouped and routed deliveries by designated areas, ensuring timely delivery to all customers.
- Operated delivery vehicle 6 days per week, covering approximately 1,000 miles and serving hundreds of customers.
- Notified customers of delays, reducing support calls and improving customer satisfaction.
Customer Service Representative
SITEL Worldwide Corporation
Augusta
06.2017 - 03.2019
- Documented customer interactions to streamline tracking of requests, problems, and solutions.
- Delivered service and support to each customer, paving the way for future business opportunities.
- Fielded customer complaints and queries, expediting resolution processes to enhance customer satisfaction.
Cleaning Technician
Via's Residential & Commercial Cleaning LLC
Paducah
08.2015 - 05.2017
- Performed residential and commercial deep-cleaning services, ensuring immaculate and sanitary environments.
- Utilized professional-grade cleaning chemicals and equipment to maintain optimal cleanliness and safety across diverse surfaces.
- Cleaned high window panes, glass fixtures, floors, kitchens, bathrooms, and other high-traffic areas with exceptional attention to detail.
- Lifted and moved furniture and appliances to access and ensure thorough cleaning of difficult-to-reach areas.
- Lifted and moved furniture, appliances, and equipment to access and thoroughly clean difficult-to-reach areas.
- Exhibited strong organizational skills and commitment to cleanliness, enhancing overall presentation and customer satisfaction.
Cashier
Kmart
Paducah
08.2015 - 02.2016
- Welcomed customers and assisted in locating store items to enhance shopping experience.
- Assisted customers with purchases and enrolled them in rewards programs to maximize benefits.
- Resolved customer complaints and escalated unresolved issues to manager for timely resolution.
Education
High School Diploma -
Hephzibah High School
Hephzibah, GAAssociate Degree in Nursing -
Virginia Tech
Augusta, GASkills
- Route Management
- Route optimization
- Quality Control
- Time Management
- Attention to Detail
- Problem-Solving
- Customer Service
- Microsoft Office Basics
- Organization
Timeline
Food Delivery Driver
DoorDash
05.2020 - Current
Delivery Driver
Spark
05.2020 - Current
Customer Service Representative
SITEL Worldwide Corporation
06.2017 - 03.2019
Cleaning Technician
Via's Residential & Commercial Cleaning LLC
08.2015 - 05.2017
Cashier
Kmart
08.2015 - 02.2016
Associate Degree in Nursing -
Virginia Tech
High School Diploma -
Hephzibah High School