Kayla Herbert
Baton Rouge
Summary
Dynamic Remote Customer Service Representative with a proven track record at Arise Platform, excelling in conflict resolution and enhancing customer loyalty. Skilled in active listening and critical thinking, I effectively managed high-stress situations, ensuring customer satisfaction and fostering repeat business through empathetic communication and efficient order processing.
Overview
15
15
years of professional experience
Work History
Remote Customer Service Representative
Arise Platform
01.2010 - Current
- Contributed to team discussions on improving customer service strategies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Remote Customer Service Representative
Working Solutions- Datalot
01.2020 - 06.2025
- Assisted customers in resolving inquiries and issues promptly.
- Utilized customer relationship management software to track interactions.
- Provided product information to enhance customer knowledge and satisfaction.
- Collaborated with team members to improve service delivery processes.
- Processed customer orders and returns efficiently, ensuring accuracy.
- Maintained organized records of customer interactions for future reference.
- Adapted communication style to meet diverse customer needs effectively.
Education
Associate of Applied Science - Business Administration And Management
University Of Phoenix
New Orleans, LA06-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
Timeline
Remote Customer Service Representative
Working Solutions- Datalot
01.2020 - 06.2025
Remote Customer Service Representative
Arise Platform
01.2010 - Current
Associate of Applied Science - Business Administration And Management
University Of Phoenix
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