Kayla Hill
New Orleans
Summary
Compassionate Patient Access Coordinator known for productive and efficient task completion. Skilled in patient registration, insurance verification, and data confidentiality management. Excel in communication, teamwork, and problem-solving to enhance patient experience and streamline access processes.
Overview
4
4
years of professional experience
Work History
Patient Access Coordinator
Ochsner Baptist
New Orleans
05.2021 - 03.2025
- Implemented patient satisfaction surveys to identify areas for improvement.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Assisted in the implementation of new technologies and processes to improve patient access services.
- Adhered to HIPAA guidelines when handling confidential patient information.
- Provided financial counseling services to patients regarding payment options.
- Assembled registration paperwork and placed identification bands on patient.
- Coordinated with clinical staff to ensure timely completion of registration process.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Researched discrepancies between insurance company information and hospital records.
- Documented patient counters in hospital system and initiated follow-up actions.
- Collaborated with other departments within the organization to ensure seamless transition of patients through their healthcare journey.
- Instructed patients on policies and required actions for different types of appointments and procedures.
Education
High School Diploma -
Edna Karr High School
3332 Hunterlee Dr 05-2021
Skills
- Patient registration
- Insurance verification
- Financial counseling
- Data entry
- HIPAA compliance
- Appointment scheduling
- Customer service
- Effective communication
- Patient admitting
- Technology implementation
- Attention to detail
- Patient education
- Problem solving
Timeline
Patient Access Coordinator
Ochsner Baptist
05.2021 - 03.2025
High School Diploma -
Edna Karr High School