Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Plaisance

New Orleans

Summary

Dynamic and results-driven professional with extensive experience in bookkeeping and customer relations at 1st Lake Properties Inc. Proven track record in reducing financial discrepancies and enhancing client satisfaction through proactive communication. Skilled in accounts receivable and payroll processing, fostering strong relationships to ensure operational success.

Overview

11
11
years of professional experience

Work History

Bookkeeper

1st Lake Properties Inc.
10.2024 - Current
  • Maintained and processed invoices, deposits, and money logs.
  • Reconciled and corrected issues with financial records.
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Reduced financial discrepancies by diligently reconciling accounts, identifying errors, and making timely adjustments.

General Manager

VJH Hospitality
10.2019 - 09.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Formulated policies and procedures to streamline operations.
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Front Office Manager

VJH Hospitality
07.2016 - 10.2019
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.

Front Desk Agent

VJH Hospitality
12.2014 - 07.2016
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.

Education

No Degree - General Studies

Delgado Community College
New Orleans, LA

High School Diploma -

L.W. Higgins
05-2013

Skills

  • Bookkeeping
  • Accounts receivable
  • Invoice processing
  • Payroll processing
  • Bank reconciliation
  • Data inputting
  • Expense tracking
  • Customer relations
  • Inventory tracking
  • Time tracking
  • Confidential document control
  • A/P and A/R
  • Payroll preparation and processing

Timeline

Bookkeeper

1st Lake Properties Inc.
10.2024 - Current

General Manager

VJH Hospitality
10.2019 - 09.2024

Front Office Manager

VJH Hospitality
07.2016 - 10.2019

Front Desk Agent

VJH Hospitality
12.2014 - 07.2016

No Degree - General Studies

Delgado Community College

High School Diploma -

L.W. Higgins

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Kayla Plaisance