Kayla White
Lafayette
Summary
Seasoned specialist offering several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of qa terms, tools and methodologies. Committed to improving overall business processes.
Overview
18
18
years of professional experience
Work History
Store Director
Safelite Auto Glass
10.2025 - Current
- Oversaw daily store operations and ensured compliance with company policies.
- Managed inventory levels and coordinated with suppliers for timely restocking.
- Trained and mentored staff on customer service best practices and product knowledge.
- Ensured a safe working environment by enforcing safety protocols and guidelines.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Coached, counseled, recruited, trained and disciplined employees and evaluated on-the-job performance.
- Ensured compliance with company policies and procedures related to safety, security, loss prevention, merchandising execution, pricing accuracy.
- Resolved customer complaints quickly and efficiently while upholding corporate values.
L and D Specialist
Harbor Freight Tools
Lafayette
09.2023 - Current
- Coaching and Mentoring
- Assisted in training new employees on operational procedures.
- Collaborated with team members to improve workflow efficiency.
- Developed training materials for product knowledge and usage.
- Created training materials for new hires on the company's procedures and policies.
- Implemented process improvements to increase efficiency and reduce costs.
Store Manager
Harbor Freight Tools
Lafayette
03.2017 - Current
- Manage and maintain store standards in multiple stores through out Louisiana.
- Effectively write schedules to maintain the business needs while ensuring payroll is controlled.
- Developed many essential skills and traits in regards to human resources and employee development.
- Lead the district and region in developing customer retention and loyalty with our companies customer rewards program.
District Training Manager
Big Lots
Lafayette
01.2008 - 12.2017
- In addition to managing a high volume closeout retailer, I am responsible for training and developing all Managers and Assistant Managers across South Louisiana and Southeast Texas.
- Duties include introducing, presenting and training all company employees in District on new company programs and initiatives.
- Reduced turnover rates in District by 20 percent over last two years in Store Manager position as well as reducing turnover rate in assistant Manager position by nearly 50 percent.
- Strong leader with excellent communication skills.
Education
General Studies -
Delcambre High School
Skills
- Payroll
- Inventory Control
- Human Resources
- Business analysis
- Marketing
- Recruiting
- Training and facilitation
- Needs assessment
- Instructional design
- Employee training
- Team building
- Interpersonal communication
- Analytical thinking
- Coaching and mentoring
- Change management
- Performance evaluation
- Conflict resolution
- Time management
- Business reporting
- Risk management
- Vendor relations
- Management collaboration
- Root-cause analysis
- Self motivation
Timeline
Store Director
Safelite Auto Glass
10.2025 - Current
L and D Specialist
Harbor Freight Tools
09.2023 - Current
Store Manager
Harbor Freight Tools
03.2017 - Current
District Training Manager
Big Lots
01.2008 - 12.2017
General Studies -
Delcambre High School