Kayla Wilmore
Deville
Summary
Dedicated Medical Assistant with a proven track record in hematology/oncology and enhancing patient satisfaction and clinic efficiency through expert management of medical histories, vital signs, and phlebotomy tasks. Skilled in HIPAA compliance and known for exceptional patient relations, consistently fostering trust and confidentiality. Streamlined operations and improved care coordination, contributing to a notable increase in clinic productivity.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Assistant
Mary Bird Perkins
06.2023 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
Medical Assistant
Hematology Oncology Life Center
05.2006 - 05.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Oriented and trained new staff on proper procedures and policies.
- Taught patients about medications, procedures, and care plan instructions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Medical Assistant - Medical Assistant
RMA
Shreveport, LA04.2010
EMT-B - Emergency Medicine
Southwestern
Hessmer, LA06.2008
Phlebotomist - Phlebotomy
Cenla Medical Academy
Alexandria, LA05.2006
High School Diploma - General Studies
Glenmora High School
Glenmora05.2006
Skills
- HIPAA compliance
- Patient scheduling
- Medical terminology
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Reliable team player
- Compassionate
- CPR/AED
- Immunization administration
- Phlebotomy
- Specimens collection and processing
- Patient assessments
- Medical procedures
- Professionalism and ethics
- Maintaining confidentiality
- Appointment setting
- Patient care coordination
- Patient flow management
- Adaptable
- Patient relations
- Inventory management
- Diagnostic procedures
Certification
Registered Medical Assistant
Louisiana certified phlebotomist
EMT-basic
CPR- BSL
References
Julie Wilkes 318-359-5464
Kelly White 318-308-6767
Christine Ince 318-308-8027
Shataca Pennywell 318-787-4587
Timeline
Medical Assistant
Mary Bird Perkins
06.2023 - Current
Medical Assistant
Hematology Oncology Life Center
05.2006 - 05.2023
Medical Assistant - Medical Assistant
RMA
EMT-B - Emergency Medicine
Southwestern
Phlebotomist - Phlebotomy
Cenla Medical Academy
High School Diploma - General Studies
Glenmora High School
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