KAYLEE CELESTINE
Lafayette
Summary
Dynamic and adaptable Crew Member with a proven track record of accurately completing orders, replenishing serving stations, and maintaining cleanliness in fast-paced environments. Recognized for assisting servers by efficiently collecting payments, issuing receipts, and preparing order trays for timely delivery to customers. A light-hearted and friendly professional dedicated to exceptional customer service, fostering a cooperative atmosphere while continuously seeking opportunities for growth and learning. Committed to leveraging strong communication and problem-solving skills to contribute effectively in a new position.
Overview
4
4
years of professional experience
1
1
Certification
3
3
years of post-secondary education
Work History
Crew Member
McDonald's
05.2025 - Current
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Prepared food items following safety and quality standards, maintaining high levels of hygiene.
- Operated kitchen equipment efficiently, adhering to operational guidelines and maximizing productivity.
- Collaborated with team members to streamline workflow during peak hours, enhancing overall efficiency.
Crew Member
Wendy’s
07.2022 - 03.2025
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Became familiar with products to answer questions and make suggestions.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Readied customers’ take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Documented customer orders and conveyed special requests to kitchen staff.
- Completed milkshakes and ice cream desserts for customers.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Prepared salads, soups and sandwiches for customers. Backed up servers by setting up trays and completing some food deliveries.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Brewed coffee and tea and changed out drink station syrups.
- Operated cash register to ring up final bill and process various forms of payment.
Education
High School Diploma -
Acadiana Renaissance Charter Highschool
Youngsville, LA05-2023
No Degree - Business
South Louisiana Community College
Lafayette, LA 08.2023 - Current
Skills
- Inventory Rotation
- Workplace Efficiency
- Table and Dining Room Setup
- Supplies Monitoring and Restocking
- Active driver's license
- Adaptability and Flexibility
- Health and Safety Compliance
- POS Terminal Operation
- Cash Handling
- Operate Cash Register
- Teamwork and Collaboration
- Taking Orders
- Process Payments
- Drive-Thru Operation
- Openness to new knowledge
- Food and Beverage Service
- Effective multitasking
Certification
- Awarded Microsoft Office Specialist (MOS) Word Associate
- Awarded Adobe Certified Professional InDesign
- Awarded Customer Service and Sales
- Awarded Basic Life Support (BLS)
- Awarded NRF Foundation - Business of Retail - Operations & Profit
- Awarded Adobe Certified Professional Photoshop
Timeline
Crew Member
McDonald's
05.2025 - Current
No Degree - Business
South Louisiana Community College
08.2023 - Current
Crew Member
Wendy’s
07.2022 - 03.2025
High School Diploma -
Acadiana Renaissance Charter Highschool
Awards
Honor Roll S1 and 2022, Honor Roll S2 and 2022, Honor Roll S1 and 2023, Honor Roll S2 and 2023