Kaylin White
Darrow
Summary
The self-assured service advisor handles an array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. . Hardworking team player with a dedicated approach to customer service and sales.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Home2 Suites By Hilton
Baton Rouge
08.2024 - Current
- Coordinated daily operations including check-ins and check-outs, room assignments and special requests from customers.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Updated computer systems with guest information accurately while maintaining confidentiality of data.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
Dispatcher
Iheart Medical Transportation
Baton Rouge
11.2022 - 07.2024
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Developed relationships with customers by providing excellent customer service.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
Customer Service Representative Team Lead
Subway
Baton Rouge
08.2019 - 10.2022
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided accurate information about products and services to customers.
Education
High School Diploma -
St.Amant High School
05-2022
Skills
- Customer relationship management
- Data entry
- Multi-line phone management
- Time management
- Excellent Telephone Etiquette
- Remote work experience at IHeart Medical Transportation on weekends
- Hands on experience with computers
- Microsoft Office
- Documentation management
Timeline
Front Desk Receptionist
Home2 Suites By Hilton
08.2024 - Current
Dispatcher
Iheart Medical Transportation
11.2022 - 07.2024
Customer Service Representative Team Lead
Subway
08.2019 - 10.2022
High School Diploma -
St.Amant High School
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