Kaysha Thibodeaux
Lake Charles
Summary
Business graduate with over 6 years of experience in the customer service industry. Proficient in assisting customers through effective communication, active listening, engagement, and analytical problem-solving. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Highly motivated to maintain customer satisfaction and contribute to the company's success. Skilled at establishing rapport with customers to enhance their experiences by understanding their desires and providing customized solutions that build loyalty.
Overview
6
6
years of professional experience
Work History
Food and Beverage Server
Tad's Louisiana Cooking
09.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Food and Beverage Server
Los Ponchos Mexican Grill
08.2021 - 09.2024
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Food and Beverage Server
L'Auberge Casino
06.2022 - 04.2023
- Trained new employees to perform duties
- Interacted with guests and co-workers in a helpful, positive, professional, and friendly manner
- Verified guest satisfaction with meals and suggested add-on items to increase restaurant sales
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary
- Maintained accuracy while handling payments, giving change, and printing receipts for customers
Pharmacy Cashier/Tech in Training
Walmart
03.2021 - 08.2021
- Registered new patients' profiles into database and updated patient insurance information
- Handled customer purchases on assigned cash register, collected cash and distributed change, and processed returns and refunds
- Verified written prescription and refill requests to confirm complete and accurate information for pharmacists
- Received and verified daily incoming drug inventories and logged items into inventory system
- Answered phone calls to aid customers with questions and orders
Receptionist/Call Center Representative
McNeese Student Central
10.2018 - 09.2020
- Answered, screened, and processed high volume of calls daily with call management system and web-based communications
- Conferred with students by telephone or in person to provide information about admissions, financial aid, scholarships, registrar, and other enrollment needs
- Engaged actively with callers, confirming or clarifying information, diffusing anger and referring unresolved customer grievances to designated departments for further investigation
- Asked probing questions to determine service needs and accurately input information into electronic systems
Education
Bachelor of Science - Business Management
McNeese State University
05.2022
Skills
- High Volume Experienced
- Computer Proficiency
- Data Entry using Excel/Microsoft Office
- Customer Service and Rapport
- Multitasking and Organized
- Multi-Line Telephone Skills
- Documentation and Reporting
Timeline
Food and Beverage Server
Tad's Louisiana Cooking
09.2024 - Current
Food and Beverage Server
L'Auberge Casino
06.2022 - 04.2023
Food and Beverage Server
Los Ponchos Mexican Grill
08.2021 - 09.2024
Pharmacy Cashier/Tech in Training
Walmart
03.2021 - 08.2021
Receptionist/Call Center Representative
McNeese Student Central
10.2018 - 09.2020
Bachelor of Science - Business Management
McNeese State University
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