Kearia Turner
Prairieville
Summary
Skilled in customer service, insurance verification, and electronic recordkeeping with a strong background in data entry and HIPAA compliance. Adept at problem-solving, multitasking, and time management to streamline administrative workflows and ensure accurate documentation. Ready to leverage expertise and organizational skills to contribute to success in a new role.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Supervisor
Trinity Cleaning Enterprise INC
Prairieville, LA
02.2010 - Current
- Resolved customer complaints and adjusted policies to meet changing needs.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Responded to customer questions regarding products, prices and availability.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Reviewed completed work to verify consistency, quality and conformance.
- Drove quality assurance and effective evaluation, modification and improvement of services and developed work plans consistent with program goals and objectives.
- Hired team members and trained in collaborative team environment.
Patient Registration Representative
Lousiana Womans Healthcare
Baton Rouge, LA
02.2020 - 10.2023
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Updated patient demographic information in Epic to prevent treatment and recordkeeping errors.
- Prepared patients for departure by coordinating discharge plans and paperwork.
- Greeted visitors and established purpose of visit to complete check-in procedure quickly.
- Collected and processed copayments and out-of-pocket charges using Epic.
- Verified and entered necessary information into patient management system.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Answered 20 average daily phone calls to schedule appointments and address patient inquiries.
- Updated patient financial information to promote accurate record keeping.
Patient Access Representative
OLOL
Baton Rouge, LA
05.2017 - 01.2020
- Responded to patient concerns and inquiries professionally and efficiently.
- Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
- Called insurance companies and verified patient coverage.
- Facilitated communication between patients, medical and administrative staff, administrative staff and regulatory agencies.
- Maintained knowledge of community services and resources and referred patients to appropriate organizations.
- Explained policies, procedures and services to patients.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Verified demographics and insurance information to register patients in computer system.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
Education
High School Diploma -
Dutchtown High School
Dutchtown, LA05.2009
Skills
- Microsoft Office
- Organizational Skills
- Customer Service
- Critical Thinking
- Computer Skills
- Training & Development
- Problem Resolution
- Data entry
- Insurance verification
- Electronic recordkeeping
- Problem-solving
- Attention to detail
- Time management
- Multitasking Abilities
- HIPAA compliance
- Professionalism
- Documentation review
- Invoice processing
- Goal oriented
- Staff management
Certification
All Lines Insurance Adjuster License Texas, 2021
Timeline
Patient Registration Representative
Lousiana Womans Healthcare
02.2020 - 10.2023
Patient Access Representative
OLOL
05.2017 - 01.2020
Supervisor
Trinity Cleaning Enterprise INC
02.2010 - Current
High School Diploma -
Dutchtown High School