Ke'Asia Rogers
Baton Rouge
Summary
Dynamic Customer Service Supervisor at Amazon with a proven track record in problem-solving and team collaboration. Enhanced customer satisfaction through effective coaching and conflict resolution, achieving a notable increase in service quality. Skilled in training and mentoring, I prioritize customer relations and foster a positive work environment to drive team success.
Professional in customer service with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and managing team performance. Reliable and adaptable, ensuring seamless operations and customer satisfaction in dynamic environments. Prepared to lead and support team to meet and exceed goals.
Overview
6
6
years of professional experience
Work History
Customer Service Supervisor
Amazon
03.2023 - 04.2025
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Cashier/Customer Service Representative
Gerry Lane Automotive
02.2019 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
Education
High School Diploma -
GLEN OAKS HIGH SCHOOL
Baton Rouge, LA05-2022
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Training and mentoring
- Customer relations
- Work prioritization
- Positive and constructive feedback
- Goal setting
Timeline
Customer Service Supervisor
Amazon
03.2023 - 04.2025
Cashier/Customer Service Representative
Gerry Lane Automotive
02.2019 - 09.2023
High School Diploma -
GLEN OAKS HIGH SCHOOL
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