Keddreuna Toston
Walmart
Monroe
4
years of professional experience
Dedicated auto care professional with substantial experience in inventory management and customer service. Successfully maintained stock levels, preventing shortages and ensuring seamless operations. Demonstrated ability to resolve customer issues promptly, fostering trust and loyalty in a competitive environment. Committed to delivering exceptional service that enhances the customer experience and drives business growth.
Work History
Auto care associate
1 Year 1 Month- Managed inventory levels of automotive parts and supplies, facilitating timely reordering to prevent stock shortages.
- Maintained a clean and organized work environment, contributing to overall operational efficiency and safety compliance.
- Developed strong relationships with repeat customers, resulting in increased customer loyalty and repeat business.
Customer service agent
2 Years 6 Months- Collaborated with team members to enhance service delivery and achieve departmental goals.
- Effectively handled high-volume calls while maintaining a positive and professional demeanor.
- Resolved billing discrepancies by coordinating with the finance department, ensuring accuracy and customer satisfaction.
Healthcare customer service representative
1 Year 1 Month- Provided exceptional support to patients and healthcare providers by addressing inquiries and resolving issues in a timely manner.
- Utilized electronic health record systems to manage patient information and ensure accurate documentation.
- Maintained a high level of knowledge regarding healthcare policies and procedures to effectively assist customers.
Education
High School Diploma
Skills
Quality Assurance Expert
Professional Demeanor Expert
Multitasking Expert
Time Management Expert
Organizational Skills Expert
Communication Skills Expert
Team Collaboration Expert
Problem Solving Expert
Customer Service Excellence Expert
Safety Compliance Expert
Automotive Knowledge Expert
Customer Relationship Management Expert
Timeline
Auto care associate
Walmart
09.2025 - CurrentRead More
Customer service agent
CVS health cooperation
01.2023 - 07.2025Read More
Healthcare customer service representative
Broadpath healthcare
01.2022 - 02.2023Read More
Ouachita Parish High school
High School Diploma
Read More