Keilah Scott
Kenner
Summary
Dynamic and goal-oriented professional with extensive product knowledge and strong communication skills. Proven track record in enhancing customer satisfaction through effective upselling and teamwork. Recognized for maintaining organized displays and inventory, ensuring optimal stock levels to meet customer demand. Reliable and detail-oriented, committed to delivering exceptional service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Hardware Sales Associate
Home Depot
04.2025 - Current
- Assist customers in locating hardware products, enhancing overall shopping experience.
- Provide product knowledge on tools, fasteners, and home improvement supplies to support customer decisions.
- Maintain organized displays and inventory, ensuring stock levels meet customer demand.
- Collaborate with team members to streamline checkout processes, improving efficiency during peak hours.
- Conduct regular quality checks on merchandise to maintain high standards of presentation and safety.
- Utilize expert knowledge of hardware products to educate both customers and fellow associates on product offerings.
- Maintain a clean and organized store environment at all times, promoting a positive shopping experience for customers.
- Respond promptly to customer inquiries, resolving issues and building lasting relationships.
- Address customer inquiries promptly and thoroughly, ensuring complete satisfaction with their purchases.
- Listen to customer needs and desires to identify and recommend optimal products.
- Prioritize helping customers over completing other routine tasks in store.
- Open, shelve and merchandise new products in visually appealing and organized displays for optimal sales promotions.
Shift Leader
Smoothie King
03.2023 - 02.2025
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained new staff on company policies and operational procedures, enhancing team performance.
- Monitored inventory levels, coordinating restocking efforts to maintain product availability.
- Implemented safety protocols to promote a secure work environment for all employees.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Fostered positive work environment, leading to higher employee morale and reduced turnover.
Stocker/Unloader
Michaels Arts and Crafts
02.2021 - 01.2023
- Organized inventory shelves to enhance product accessibility and visibility.
- Monitored stock levels, ensuring timely replenishment of merchandise across departments.
- Collaborated with team members to implement efficient stocking procedures, reducing restock time.
- Trained new employees on safety protocols and best practices for product handling.
- Conducted regular audits of stock areas, identifying and resolving issues proactively.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
- Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
- Facilitated smoother store openings by stocking necessary products before each shift.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Stocked shelves to match planogram images and instructions.
- Interacted with guests in friendly and knowledgeable way.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Greeted store customers and discussed needs.
- Followed orders precisely for correct items, sizes and quantities.
Fitness Instructor
Snap Fitness
07.2018 - 02.2021
- Designed and implemented personalized fitness programs for diverse clientele.
- Instructed group classes, fostering a motivating and supportive environment.
- Monitored client progress, providing feedback and adjustments to enhance performance.
- Conducted fitness assessments to evaluate individual strengths and areas for improvement.
- Streamlined scheduling processes, improving class attendance and participant engagement.
- Mentored junior instructors, sharing best practices in client interaction and program development.
- Educated gym members on proper form and technique during workouts, reducing the risk of injury while maximizing results.
- Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
- Explained use of exercise equipment to all participants, prioritizing safety at all times.
- Provided clients with nutrition and lifestyle advice to support overall health and wellness.
- Instructed gym members about correct use of weight resistance and cardiovascular equipment.
- Assisted gym members in achieving their weight loss goals by offering nutritional guidance and meal planning advice.
- Created individualized fitness programs to meet clients' goals, physical abilities and limitations.
- Adapted instruction to accommodate special needs, disabilities and physical limitations.
- Maintained clean and organized workout environment to enhance overall fitness experience.
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Partnered with local businesses to provide special discounts on gym memberships, encouraging community support through mutually beneficial relationships.
- Kept accurate and updated client records to track progress and provide follow-up.
- Improved client satisfaction, promptly addressing concerns and providing motivational support throughout their fitness journey.
- Maintained high standards of gym cleanliness and equipment maintenance, ensuring safe workout environment.
- Adapted classes to meet needs of participants with varying fitness levels.
- Collaborated with other fitness professionals to develop and implement new programs.
- Assisted individuals in setting achievable fitness goals, monitoring progress for success.
Cashier
Winn Dixie
12.2016 - 07.2018
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout areas to enhance customer experience.
- Assisted in training new cashiers on register operations and customer service protocols.
- Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
- Collaborated with team members to streamline checkout processes during peak hours.
- Conducted regular cash reconciliations to ensure accuracy in financial reporting.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Performed cash, card, and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Set up new sales displays each week with fresh merchandise.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
Associate of Science - Health
International Sports Science Association
Carpinteria, CA04-2021
Health
East St. John Highschool
Laplace, LA05-2015
Skills
- Hardware installation
- Product knowledge expertise
- Software familiarity
- Upselling
- Goal orientation
- Cross-selling
- Teamwork
- Problem Solving
- Time management
- Reliable and responsible
- Attention to detail
- Strong communication and interpersonal skills
Certification
- Certified Fitness Coach, International Sports Science Association - 2021
Timeline
Hardware Sales Associate
Home Depot
04.2025 - Current
Shift Leader
Smoothie King
03.2023 - 02.2025
Stocker/Unloader
Michaels Arts and Crafts
02.2021 - 01.2023
Fitness Instructor
Snap Fitness
07.2018 - 02.2021
Cashier
Winn Dixie
12.2016 - 07.2018
Associate of Science - Health
International Sports Science Association
Health
East St. John Highschool
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