Keisha Kirk
Shreveport
Summary
Astute individual with capability to tackle challenges head on. Dedicated team player with natural talent for writing and strong desire to improve customer experience. Seeking online chat and or customer service specialist role for company that values employees and dedication.
Overview
6
6
years of professional experience
Work History
Customer Retention Specialist
Brinks Home Security
Remote
08.2022 - 08.2023
- Analyzed customer feedback to identify areas for service improvement.
- Educated customers on product features and benefits to promote loyalty.
- Executed renewal processes, ensuring timely communication with clients.
- Tracked customer interactions using CRM systems for data accuracy.
- Maintained understanding of company computer software, products and services.
- Developed customer engagement strategies to enhance retention efforts.
Billing Specialist
Charter Communnications
Irving
09.2018 - 02.2022
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Investigated and resolved issues to maintain billing accuracy.
- Processed and sent invoices, adjustments and credit memos to customers.
- Managed numerous client accounts to track and collect money owed.
Technical Support Representative/Chat Specialist
Telvista
Dallas
06.2017 - 10.2018
- Resolved service requests by individually troubleshooting and addressing user issues.
- Trained users to operate and manage hardware and software.
- Researched and maintained IT project and service documentation to assist future problem resolution.
- Entered commands and observed system functioning to verify correct operations and detect errors.
- Maintained positive working relationship with fellow staff and management.
- Maintained an understanding of the company's computer software, products, and services.
Education
High School Diploma -
The Business And Management Center
Skills
- Monthly Quotas
- Online Communications
- Support Services
- Company Policies and Procedures
- Customer Services
- Retention strategies
- Issue Escalation
- Customer retention
- Compliance Verification
- User Training
Timeline
Customer Retention Specialist
Brinks Home Security
08.2022 - 08.2023
Billing Specialist
Charter Communnications
09.2018 - 02.2022
Technical Support Representative/Chat Specialist
Telvista
06.2017 - 10.2018
High School Diploma -
The Business And Management Center
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