Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keisha Munoz

Harvey

Summary

Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.

Overview

12
12
years of professional experience

Work History

Medical Assistant/Site Lead

LCMC
08.2021 - Current
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Streamlined patient check-in process, reducing administrative burden for medical staff.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Collaborated with other Site Leads to share best practices and improve overall company performance.
  • Worked effectively in fast-paced environments.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Enhanced visitor experience by providing detailed information and assistance as needed.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Collected co payments, processed transactions and updated relevant records.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

HOUSE CLEANER

Faith Temple Church Of God
11.2013 - Current
  • Organized, cleaned and sanitized kitchens and bathrooms to eliminate daily germs and keep families healthy.
  • Used proper chemicals and cleaning materials to optimal dilution according to requests.
  • Replenished drinking glasses, writing supplies to provide elements of comfort and convenience for guests.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.

ASSISTANT STORE MANAGER

Rainbow Shops
02.2016 - 08.2022
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Worked with department heads to identify opportunities, develop timely solutions and create action plans.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
  • Coached and developed store associates through formal and informal interactions.

SALES ASSOCIATE

Carters Oshkosh
07.2018 - 01.2019
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built trusting relationships with customers by making personal connections.
  • Acted as initial contact in addressing customer concerns.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Coordinated activities with other departments to ensure quality customer service.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Built and maintained effective relationships with peers and upper management to drive team success.

Education

Associate of Science -

Delgado Community College
New Orleans, LA

Medical Assistant -

Eastern College of Health Vocations
New Orleans, LA
09.2021

High School Diploma - undefined

West Jefferson High School
Harvey, LA
05.2011

Associate of Science - Radiologic Technology

University of Holy Cross
New Orleans, LA

Skills

  • HIPAA compliance
  • Customer service
  • Medical terminology knowledge
  • Patient scheduling
  • Stock management
  • Sales strategies
  • Phlebotomy techniques
  • Laboratory specimen collection
  • Insurance verification
  • Merchandising
  • Records management
  • Customer Service
  • Policy/program development
  • Supervision and training
  • Performance improvements
  • Employee development
  • Recruiting and hiring
  • Schedule management

Timeline

Medical Assistant/Site Lead

LCMC
08.2021 - Current

SALES ASSOCIATE

Carters Oshkosh
07.2018 - 01.2019

ASSISTANT STORE MANAGER

Rainbow Shops
02.2016 - 08.2022

HOUSE CLEANER

Faith Temple Church Of God
11.2013 - Current

High School Diploma - undefined

West Jefferson High School

Associate of Science -

Delgado Community College

Medical Assistant -

Eastern College of Health Vocations

Associate of Science - Radiologic Technology

University of Holy Cross

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Keisha Munoz