KEISHA R. PRESTON
Shreveport
Summary
Claims Examiner with 7+ years of multi-line experience handling General Liability, Professional Liability, property damage, and third-party claims. Proven expertise in liability analysis, reserve management, settlement negotiation, litigation coordination, and regulatory compliance. Actively licensed Florida 6-20 All-Lines Adjuster with multi-state reciprocity, including New York. Recognized for strong claim file quality, accurate adjudication, and timely resolution of complex exposures while maintaining professional client relationships.
Overview
7
7
years of professional experience
1994
1994
years of post-secondary education
1
1
Certification
Work History
PROPERTY CLAIMS ADJUSTER
CITIZENS INSURANCE
10.2022 - 08.2025
- Focused on identifying potential fraud, material misrepresentation, and claim irregularities within property claims.
- Reviewed claims for fraud indicators and red flags, including inconsistent loss facts, prior loss patterns, documentation discrepancies, coverage concerns, and questionable damages.
- Conducted in-depth recorded statements of insureds and involved parties to clarify loss circumstances and assess credibility.
- Analyzed policy language, claim history, underwriting information, and investigative documentation to evaluate coverage applicability and potential SIU exposure.
- Prepared detailed SIU referrals with comprehensive file documentation, summaries, and supporting evidence in accordance with Citizens guidelines.
- Collaborated with SIU investigators, management, and legal teams to support ongoing investigations, claim decisions, and potential denials.
- Ensured compliance with Florida fraud reporting requirements, Citizens SIU protocols, and regulatory standards.
- Analyzed and processed complex property claims by conducting thorough investigations to determine exposure, coverage applicability, and settlement strategy.
- Processed and adjudicated property claims for homes in foreclosure, addressing complex ownership, lienholder, and insurable-interest considerations throughout the claim lifecycle.
- Assessed liability and damages, developed action plans, and resolved claims within assigned authority in accordance with Florida statutes and Citizens guidelines.
- Established, reviewed, and adjusted claim reserves throughout the life of the claim.
- Negotiated settlements with policyholders, public adjusters, and attorneys.
- Coordinated vendor referrals including engineers, contractors, and other experts.
- Managed escalated and attorney-represented claims.
- Maintained accurate claim files and diary management within Guidewire and Xactimate.
- Via PACESETTER CLAIM SERVICES
PROPERTY CLAIMS ADJUSTER
AMERICAN FAMILY INSURANCE
04.2023 - 08.2023
- Investigated and resolved moderate-to-large loss claims involving complex coverage and liability considerations.
- Processed and adjudicated property claims for homes in foreclosure, addressing complex ownership, lienholder, and insurable-interest considerations throughout the claim lifecycle.
- Conducted coverage evaluations, reviewed supporting documentation, and calculated appropriate claim payments.
- Set and managed reserves throughout the claim lifecycle.
- Collaborated with attorneys, field adjusters, and vendors.
- Ensured compliance with carrier procedures and state regulatory requirements.
- VIA WARDLAW CLAIM SERVICES
AUTO CLAIMS ADJUSTER
PROGRESSIVE INSURANCE
07.2021 - 09.2022
- Analyzed and processed complex General Liability and Auto Bodily Injury claims.
- Conducted comprehensive investigations to assess liability, damages, and exposure.
- Calculated and adjusted claim reserves.
- Negotiated settlements within authority.
- Managed litigated claims with defense counsel.
- Coordinated vendor referrals and recoveries.
- Via THE LITTLETON GROUP
AUTO CLAIMS ADJUSTER
STATE FARM
05.2021 - 07.2021
- Investigated and resolved General Liability and Auto Bodily Injury claims.
- Assessed liability and damages through detailed investigations.
- Established and managed claim reserves.
- Negotiated settlements and issued claim payments.
- Coordinated with defense counsel and vendors.
- Ensured accurate documentation and compliance.
- VIA EBERLS
PROPERTY CLAIMS ADJUSTER
STATE FARM
09.2020 - 11.2020
- Supported CAT operations by reviewing complex claims and confirming coverage.
- Processed and adjudicated property claims for homes in foreclosure, addressing complex ownership, lienholder, and insurable-interest considerations throughout the claim lifecycle.
- Coordinated with contractors, attorneys, and policyholders.
- Investigated and resolved moderate-to-large loss claims.
- Conducted coverage evaluations and calculated claim payments.
- Set and managed reserves.
- VIA CRAWFORD
AUTO CLAIMS ADJUSTER
STATE FARM
06.2018 - 03.2020
- Investigated and resolved General Liability and Auto Bodily Injury claims.
- Assessed liability and damages through detailed investigations.
- Established and managed claim reserves.
- Negotiated settlements and issued claim payments.
- Coordinated with defense counsel and vendors.
- Ensured accurate documentation and compliance.
- VIA EBERLS
Education
Sanford Brown College
Dallas, Tx 03.2011 - 04.2012
Columbia Central High School
Columbia , TnSkills
- GENERAL LIABILITY CLAIMS HANDLING
- PROFESSIONAL LIABILITY EXPOSURE ANALYSIS
- THIRD-PARTY LIABILITY INVESTIGATION
- LITIGATION MANAGEMENT
- RECORDED STATEMENTS
- COVERAGE INVESTIGATION
- CLAIM NEGOTIATION
- RESERVE SETTING & MANAGEMENT
- SUBROGATION & RECOVERIES
- VENDOR & DEFENSE COUNSEL COORDINATION
- REGULATORY & STATUTORY COMPLIANCE
- FILE DOCUMENTATION & CODING
- CUSTOMER & CLIENT COMMUNICATION
Certification
Licensed in 32 states including AL, FL, GA, LA, MS, NC, SC, TX, CA, HI, and NY, Citizens of Florida & Louisiana, NCJUA, Tower Hill, State Farm
Timeline
PROPERTY CLAIMS ADJUSTER
AMERICAN FAMILY INSURANCE
04.2023 - 08.2023
PROPERTY CLAIMS ADJUSTER
CITIZENS INSURANCE
10.2022 - 08.2025
AUTO CLAIMS ADJUSTER
PROGRESSIVE INSURANCE
07.2021 - 09.2022
AUTO CLAIMS ADJUSTER
STATE FARM
05.2021 - 07.2021
PROPERTY CLAIMS ADJUSTER
STATE FARM
09.2020 - 11.2020
AUTO CLAIMS ADJUSTER
STATE FARM
06.2018 - 03.2020
Sanford Brown College
03.2011 - 04.2012
Columbia Central High School