KEISHA SIMMONS
LAFAYETTE
Summary
Experienced healthcare professional prepared for role, specializing in patient support and care coordination. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in patient advocacy, healthcare navigation, and effective communication. Reliable and compassionate, ensuring seamless patient experiences and optimal outcomes.
Overview
23
23
years of professional experience
Work History
Patient Navigator
Ochsner Lafayette General
02.2023 - Current
- Coordinated patient appointments and follow-ups, ensuring seamless access to healthcare services.
- Educated patients on treatment options and healthcare navigation processes to enhance understanding and compliance.
- Collaborated with multidisciplinary teams to develop individualized care plans for optimal patient outcomes.
- Monitored patient progress and communicated updates to healthcare providers, facilitating timely interventions.
- Assisted patients in overcoming barriers to care through resource identification and referral services.
Patient Access Representative
Ochsner Lafayette General
12.2021 - 02.2023
- Managed patient registration processes to ensure accurate data entry and compliance with healthcare regulations.
- Coordinated insurance verification procedures to enhance patient access and minimize billing discrepancies.
- Assisted in training new staff on electronic health record systems to improve operational efficiency and service quality.
- Implemented workflow improvements that streamlined appointment scheduling, reducing wait times for patients.
- Developed procedural manuals for front office operations, standardizing practices across multiple shifts and locations.
Medical Office Assistant
Lafayette General Hospital
11.2019 - 12.2021
- Greets patients courteously.
- Reviews medical record documentation for physicians and ensure that all necessary ICD-9 and CPT codes are present.
- Processes daily batches: Enters or acquires demographics
- Prices each patient visit daily charges and submits batch and daily deposit to medical
- Performs billing functions of charge and payment data entry and claims follow-up.
- Research coding/billing communications submitted to clinic by medical dimensions and responds to all communications in a timely manner.
- Visits and referrals and submits to director daily and/or monthly as required.
- Verifies all patient insurance coverage prior to patient visit.
- Schedules ancillary services.
- Schedules patients’ appointments.
- Files medical records appropriately.
- Secures information from referring physicians
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Assisted in maintaining accurate medical records and patient data for compliance and efficiency.
- Coordinated communication between patients, physicians, and insurance providers to streamline services.
Central Sterile Technician
Lafayette General Orthopedics
03.2018 - 11.2019
- Performs and participates in decontamination, cleaning, assembling, packaging, scanning, sterilization, storage and distribution of reusable surgical instrumentation and equipment. Performs other duties as assigned or required: fumes, chemicals, cold, noise, radiation, blood/body fluids, and infectious diseases.
- Sterilizes instruments, equipment, utensils, linen, and supplies using various sterilization methods: load autoclaves in the prescribed manner and sets controls to specified time and temperature according to material and requirements of items being sterilized. Completes appropriate documentation records prior to sterilization: read and initial autoclave graphs or tapes to verify appropriate sterilization cycle and provide required records for inspection.
- Assemble all instrument procedure trays, packs and kits according to the prescribed using Censitrac as a guide.
- Wrap packages and handle all items following procedure. Mark items with required identifying data and distribute or store in designated area. Assemble and wrap materials, instruments and supplies according to established aseptic technique. Notify supervisor/manager of missing items or equipment deficiencies.
- Dispense requested sterile equipment, supplies and instruments. Prioritize stat requests and issue supplies based on knowledge of procedure. Serves as “First Responder” for STAT OR requests.
- Accurately inventories and replenishes PAR locations for surgery and all affiliated areas as needed.
PBX Security Dispatcher
Lafayette General Health System Incpb
11.2014 - 05.2018
- Answered telephone calls to answer questions and provide information during non-business hours
- Called police and fire departments in cases of emergency
- Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
- Tested communication and alarm systems, and reported malfunctions to maintenance units
- Kept records of all calls and dispatch logs and personnel reports for future reference.
- Handle high-stress multi-personnel calls while making quick decisions.
- Assisted general public with emergency situations while coordinating emergency personnel for immediate response.
Mental Health Technician (MHT)
Lafayette Behavioral Hospital
03.2013 - 11.2014
- Responsible for running groups that helped give patients better coping skills
- Checked patients vital signs
- Ensure patients food and fluid intake are maintained according to diet plan
- Assisted patients with Activities of Daily Living
- Identified role of treatment plan, goals, and interventions, in relation to diagnosis
- Demonstrated understanding of patient activities as outlined in program, adherence to schedule, and patient nutritional needs
- Documented pertinent information related to goals in patient clinical record; documented psychosocial information as assigned
Site Supervisor of Security
Weiser Security
08.2011 - 03.2013
- Supervising security personnel.
- Carrying out close supervision of on-site security personnel.
- Scheduling the work and duties of individual security officers.
- Helping out the HR department in the reconciling of staff wages and payroll issues.
- Immediately responding to any problems.
- Providing leadership, guidance and support to security staff.
- Writing clear reports and logs.
- Operating CCTV cameras.
- Checking and setting alarm systems.
- Checking fire systems and fire equipment.
Census Leader Assistant
Us Census Bureau
02.2010 - 06.2010
- Duties of a Census Leader Assistant
- Conduct weekly meetings to make sure the leads where being checked
- Collect time sheets and payroll information
- Enumerators complete their research in specific areas. They typically begin by reviewing their assigned field and preparing an efficient route. Once a route is planned, census takers travel to designated households and conduct interviews with residents. They must identify themselves and help individuals complete a census form. They may need to assist residents by reading forms and answering questions about the census.
Customer Service
Nucomm International
08.2006 - 04.2009
- Assess the customers needs by communicating efficiently with the customers
- Determine where the problem is and begin the process of trouble shooting the equipment in order to restore Internet services
- Resolve the issues by guiding the customer through the process
- Assign technicians to cases in which problems cannot be resolved.
Resident Aide
Kingsley Place
01.2006 - 09.2007
- Helped residents with doctor appointments and medication
- Washed clothes and performed light housekeeping duties
- Changed bed linens, ran errands,directed visitors and answered calls
- Recorded temperature, blood pressure, pulse and respiration rates.
Security Guard
Hub Security
01.2003 - 06.2003
- Protect property and lives by patrolling the area
- Monitor entrance of property through surveillance
- Identify visitors and ask for appropriate documents
- Guard against theft and maintain security
- Respond to alarms and calls of distress
Education
High School Diploma -
Lafayette High School
Lafayette, LA05-1995
Skills
- Grief support
- Community resources
- Medical terminology
- Medical recordkeeping
Timeline
Patient Navigator
Ochsner Lafayette General
02.2023 - Current
Patient Access Representative
Ochsner Lafayette General
12.2021 - 02.2023
Medical Office Assistant
Lafayette General Hospital
11.2019 - 12.2021
Central Sterile Technician
Lafayette General Orthopedics
03.2018 - 11.2019
PBX Security Dispatcher
Lafayette General Health System Incpb
11.2014 - 05.2018
Mental Health Technician (MHT)
Lafayette Behavioral Hospital
03.2013 - 11.2014
Site Supervisor of Security
Weiser Security
08.2011 - 03.2013
Census Leader Assistant
Us Census Bureau
02.2010 - 06.2010
Customer Service
Nucomm International
08.2006 - 04.2009
Resident Aide
Kingsley Place
01.2006 - 09.2007
Security Guard
Hub Security
01.2003 - 06.2003
High School Diploma -
Lafayette High School
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