Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Keisha Theodore

Violet

Summary

Dynamic Office Manager at TW DELIVERY LLC with a proven track record in optimizing team productivity and enhancing customer satisfaction. Expert in document management and conflict resolution, I streamline operations and foster a collaborative environment, ensuring efficient workflows and exceptional service delivery. Committed to driving organizational success through effective communication and strategic scheduling.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Office Manager

TW DELIVERY LLC
HOUSTON
01.2018 - 03.2025

Manage daily office operations, ensuring efficient workflow, and adherence to company policies.

Processes and files documents, maintaining an organized system for easy retrieval.

Assisted in scheduling appointments, optimizing team productivity.

Provided exceptional customer service, addressing inquiries, and resolving issues promptly.

Driver

TKB XPRESS
HOUSTON
04.2004 - 01.2018
  • Observed all safety protocols while operating commercial motor vehicles.
  • Completed daily post-trip inspections on assigned vehicles upon completion of route.
  • Assisted in the maintenance of fleet vehicles by performing minor repairs when necessary.
  • Responded promptly to customer inquiries about product availability, order status.
  • Conducted routine checks on tires, brakes, lights, signals, and fluids as part of a preventive maintenance program.
  • Communicated effectively with customers to ensure timely delivery of goods.
  • Provided courteous customer service during deliveries and pickups of goods from customers' sites.
  • Maintained accurate logbook records in accordance with DOT regulations.
  • Verified load against shipping documents to ensure accuracy.

Education

High School Diploma -

M B SMILEY HIGH SCHOOL
Houston, TX
06-1989

Skills

  • Office administration
  • Scheduling appointments
  • Document management
  • Team coordination
  • Data entry
  • Time management
  • Conflict resolution
  • Event planning
  • Problem solving
  • Communication skills
  • Team supervision
  • Payroll processing
  • Documentation and control
  • Scheduling

Certification

  • CLASS A CDL

Timeline

Office Manager

TW DELIVERY LLC
01.2018 - 03.2025

Driver

TKB XPRESS
04.2004 - 01.2018

High School Diploma -

M B SMILEY HIGH SCHOOL
Keisha Theodore