Keith Brown
Baton Rouge
Summary
Resourceful Specialist known for high productivity and efficient task completion. Skilled in data analysis, project management, and strategic planning. Excel at communication, problem-solving, and adaptability, ensuring success in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Specialist Sales Exec Platinum
AT&T
Baton Rouge
04.2019 - Current
- Managed client accounts and ensured customer satisfaction through regular communication.
- Developed sales strategies to increase market penetration and customer loyalty.
- Collaborated with cross-functional teams to align sales goals with company objectives.
- Negotiated contracts with clients to secure favorable terms and conditions consistently.
- Conducted presentations to clients, showcasing product offerings and benefits effectively.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Developed relationships with key customers to increase brand loyalty and retention.
Sales Executive Fiber
AT&T
Baton Rouge
01.2016 - 04.2019
- Developed strong customer relationships through regular follow-ups and personalized communication.
- Conducted product presentations to educate clients on service offerings and benefits.
- Maintained knowledge of industry trends to provide informed recommendations to clients.
- Used cold calling and networking to sell products and services.
- Responded promptly to inquiries from potential customers about product features or pricing plans.
In Home Expert
AT&T Mobility
Baton Rouge
01.2015 - 01.2016
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Sales Manager's Assistant
AT&T Mobility
Baton Rouge
08.2011 - 01.2015
- Supported sales manager in coordinating team meetings and project timelines.
- Assisted in preparing sales presentations and client proposals for meetings.
- Maintained accurate records of client interactions using CRM software.
- Organized and scheduled training sessions for new sales staff members.
- Handled customer inquiries and provided solutions regarding products and services.
- Led, coached and developed employees to achieve sales goals.
Education
Bachelor of Science - Cyber Security
University of Phoenix
Tempe, AZ12-2025
Skills
- Cybersecurity principles
- Threat analysis
- Incident response
- Data protection
- Customer service
- Sales strategy
Timeline
Specialist Sales Exec Platinum
AT&T
04.2019 - Current
Sales Executive Fiber
AT&T
01.2016 - 04.2019
In Home Expert
AT&T Mobility
01.2015 - 01.2016
Sales Manager's Assistant
AT&T Mobility
08.2011 - 01.2015
Bachelor of Science - Cyber Security
University of Phoenix