Summary
Overview
Work History
Education
Skills
Timeline
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Keith Wilkinson

Slidell

Summary

Dynamic Operations Manager with a proven track record at Today's Ketch, excelling in team leadership and operational efficiency. Enhanced employee accountability and improved performance outcomes through effective management and communication. Skilled in inventory management and conflict resolution, fostering a culture of excellence and customer satisfaction.


Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.


Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams.


Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Experienced with medication management, patient counseling, and pharmaceutical care. Utilizes comprehensive knowledge of drug interactions and prescription standards to enhance patient safety.


Track record of successful collaboration with healthcare professionals to optimize treatment plans.

Demonstrated expertise in medication management and patient counseling, contributing to improved patient outcomes. Proven ability to collaborate with healthcare teams and implement safe pharmaceutical practices.


Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Pharmaceutical professional with comprehensive background in medication management, patient care, and regulatory compliance. Proven ability to enhance therapeutic outcomes through collaboration and adaptation to evolving healthcare needs. Strong expertise in pharmacology, prescription accuracy, and patient counseling. Reliable team player with results-driven approach and excellent communication skills.

Overview

29
29
years of professional experience

Work History

Operations Manager

Today's Ketch
01.2024 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Directed initiatives to improve work environment, company culture or overall business strategy.

Pharmacist/Store Owner

Wilkinson's Family Pharmacy
01.2013 - 04.2017
  • Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
  • Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
  • Educated patients about possible drug interactions and gave special administration instructions.
  • Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
  • Maintained up-to-date knowledge on emerging pharmaceutical trends by attending conferences and completing continuing education courses.
  • Mentored and trained new pharmacists and pharmacy technicians, fostering a supportive work environment focused on professional growth.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
  • Conducted regular audits of the pharmacy''s controlled substances inventory, ensuring accurate record-keeping and preventing diversion or theft.
  • Participated in community outreach events, educating the public about proper medication use, storage, and disposal techniques.
  • Served as liaison between the pharmacy department and other healthcare professionals, facilitating communication regarding patient care plans.
  • Led team of pharmacy technicians, fostering environment of learning and excellence in customer service.
  • Implemented digital prescription service, increasing accessibility for remote and mobility-impaired patients.

Pharmacy Manager

Walgreen's Pharmacy
01.2003 - 12.2013
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
  • Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
  • Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.

Pharmacy Technician

Walgreen's Pharmacy
01.1997 - 12.2002
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Education

PharmD

Xavier University of Louisiana
New Orleans, LA
05-2002

Biology

Loyola University, New Orleans
New Orleans, LA
05-1997

Skills

  • Problem-solving
  • Collaborative team management
  • Operations management
  • Customer service
  • Operations monitoring
  • Operational efficiency
  • Employee relations and conflict resolution
  • Management
  • Inventory management
  • Staff management
  • Operations oversight
  • Implementation of policies and procedures

Timeline

Operations Manager

Today's Ketch
01.2024 - Current

Pharmacist/Store Owner

Wilkinson's Family Pharmacy
01.2013 - 04.2017

Pharmacy Manager

Walgreen's Pharmacy
01.2003 - 12.2013

Pharmacy Technician

Walgreen's Pharmacy
01.1997 - 12.2002

PharmD

Xavier University of Louisiana

Biology

Loyola University, New Orleans
Keith Wilkinson