Kelcie Broussard
Lafayette,LA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Walmart
09.2024 - 11.2025
- Assisted customers with inquiries, providing accurate information and enhancing overall shopping experience.
- Resolved customer complaints effectively, ensuring satisfaction and promoting repeat business.
- Collaborated with team members to maintain organized inventory displays and optimal stock levels.
- Utilized point-of-sale systems for processing transactions accurately and efficiently.
Patient Access Representative
Planned Parenthood
06.2025 - 09.2025
- Managed patient scheduling and appointment confirmations to enhance access to services.
- Provided comprehensive information regarding services, insurance, and payment options to patients.
- Assisted in verifying insurance eligibility and processing necessary documentation for patient visits.
- Maintained accurate patient records using electronic health record (EHR) systems for efficient data management.
Technical Support Representative
Comcast
05.2021 - 11.2022
- Resolved customer inquiries regarding billing, service issues, and technical support efficiently.
- Guided customers through troubleshooting processes for internet and cable services.
- Documented customer interactions in CRM system to enhance service quality and follow-ups.
- Collaborated with technical teams to escalate complex issues and ensure timely resolutions.
Education
High School Diploma -
Carencro High School
Skills
- Customer service
- Data entry
- Problem resolution
- Call center experience
- Problem-solving
- epic trained
Timeline
Patient Access Representative
Planned Parenthood
06.2025 - 09.2025
Customer Service Representative
Walmart
09.2024 - 11.2025
Technical Support Representative
Comcast
05.2021 - 11.2022
High School Diploma -
Carencro High School