Summary
Overview
Work History
Education
Skills
Timeline
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Keldranne Tolentino

Harvey

Summary


Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Shift Manager

Walgreens
10.2021 - 07.2025
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Assistant Manager

Cash America
06.2019 - 09.2020
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Branch Manager

Lend Nation
06.2017 - 06.2019
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Maintained friendly and professional customer interactions.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Examined customer loan applications for loan approvals and denials.

Education

Bachelor of Arts - Nursing

Southern University At New Orleans
New Orleans, LA
05-2028

High School Diploma -

Marion Abramson
New Orleans, LA
05-2000

Skills

  • Schedule oversight
  • Flexible schedule
  • Accurate money handling
  • Staff training and onboarding
  • Inventory control
  • Interpersonal skills

Timeline

Shift Manager

Walgreens
10.2021 - 07.2025

Assistant Manager

Cash America
06.2019 - 09.2020

Branch Manager

Lend Nation
06.2017 - 06.2019

Bachelor of Arts - Nursing

Southern University At New Orleans

High School Diploma -

Marion Abramson

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Keldranne Tolentino