Keldranne Tolentino
Harvey
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Shift Manager
Walgreens
10.2021 - 07.2025
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Assistant Manager
Cash America
06.2019 - 09.2020
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Branch Manager
Lend Nation
06.2017 - 06.2019
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Maintained friendly and professional customer interactions.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Examined customer loan applications for loan approvals and denials.
Education
Bachelor of Arts - Nursing
Southern University At New Orleans
New Orleans, LA05-2028
High School Diploma -
Marion Abramson
New Orleans, LA05-2000
Skills
- Schedule oversight
- Flexible schedule
- Accurate money handling
- Staff training and onboarding
- Inventory control
- Interpersonal skills
Timeline
Shift Manager
Walgreens
10.2021 - 07.2025
Assistant Manager
Cash America
06.2019 - 09.2020
Branch Manager
Lend Nation
06.2017 - 06.2019
Bachelor of Arts - Nursing
Southern University At New Orleans
High School Diploma -
Marion Abramson