Kellen Phipps
New Orleans
Summary
Disabled veteran and former U.S. Army National Guard Signal Support Specialist with over nine years of experience supporting communications, automation systems, and technical operations. Graduate of the Acuitus IT Intern Program with training in systems and network administration, Linux, subnetting, virtualization, and server management. Experienced in troubleshooting hardware and software systems, providing technical support, and maintaining secure operations. Strong analytical and problem-solving skills and proven leadership and operational experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Patient Transport
VA Hospital
New Orleans
09.2025 - Current
- Maintained accurate records of patient transport activities to ensure compliance and support operational efficiency.
- Verified timely completion and accuracy of all patient transport paperwork to facilitate seamless transport processes.
- Adhered to all applicable policies and procedures related to patient transport activities.
- Responded promptly to emergency calls for patient transport assistance, ensuring timely and safe transport of patients.
- Assisted with patient transport throughout the hospital.
- Provided patient transport using various equipment and adhered to safety protocols.
- Provided assistance with patient transport between departments for exams and treatments.
City Letter Carrier
United States Postal Service, USPS
New Orleans
08.2018 - 07.2023
- Delivered mail, packages and goods efficiently and accurately throughout the 70115 zip code area
- Maintained high levels of customer service and communication with the public
- Organized and sorted mail with strong attention to detail and time management
- Operated independently while maintaining federal service standards and deadlines
Armed Guard
Army Corps of Engineers
New Orleans
08.2012 - 11.2017
- Protected federal facility and controlled access points to maintain safety and security
- Monitored for potential threats and responded according to federal security procedures
- Conducted routine patrols to ensure safety and compliance
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds
Signal Support Specialist (25U)
United States Army National Guard
New Orleans
01.2008 - 07.2017
- Supervised, installed, configured, and troubleshot communication systems and terminal devices
- Delivered technical support and training for communications, automation, and signal equipment, enhancing user proficiency and system reliability
- Prepared maintenance requests and managed signal support inventory, ensuring operational readiness of critical communication systems
- Operated and maintained assigned vehicles and power generators
- Maintained a Secret Security Clearance for approximately 10 years
- Supported military operations in Iraq with the 239th Military Police Unit, contributing to mission success and effective communication
Education
Information Technology
Acuitus IT Program
Remote06-2023
Associate of Applied Science - Process Technology
Nunez Community College
Chalmette, LA05-2017
Skills
- Safety protocols
- Customer service
- Record keeping
- Attention to detail
- Communication systems
- Troubleshooting techniques
- Problem solving
- User support training
- Security and Access Control
- Network troubleshooting
- Network administration
- Server Management
- Linux Administration
- Hardware and Software Installation
- File System Administration
- Cisco Packet Tracer
- Virtualization
- Analytical Thinking and Problem Solving
- Signal equipment maintenance
Certification
- Information Technology Business Professional from Acuitus IT Program 2023
Accomplishments
- Army Commendation Medal
- National Defense Service Medal
- Global War on Terrorism Service Medal
- Iraq Campaign Medal with Campaign Star
- Army Service Ribbon
- Armed Forces Reserve Ribbon
- Iraq Deployment (2011-2012)
Timeline
Patient Transport
VA Hospital
09.2025 - Current
City Letter Carrier
United States Postal Service, USPS
08.2018 - 07.2023
Armed Guard
Army Corps of Engineers
08.2012 - 11.2017
Signal Support Specialist (25U)
United States Army National Guard
01.2008 - 07.2017
Information Technology
Acuitus IT Program
Associate of Applied Science - Process Technology
Nunez Community College