Kellen Stutes
Lafayette
Summary
Reliable and dedicated to optimizing productivity. Skilled in coordinating multiple simultaneous tasks with excellent time management abilities and a resourceful approach. Well-organized and focused on providing quality work efficiently and on-time.
Overview
3
3
years of professional experience
Work History
Front Desk Coordinator
Massage Lake Charles
11.2021 - Current
- Scheduled and confirmed appointments.
- Updated and recorded customer or client information to maintain accounts.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Greeted incoming clients and verified paperwork to manage smooth intake processes.
- Managed customer complaints and rectified issues to complete satisfaction.
- Completed basic bookkeeping and document filing.
- Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.
- Educated clients on treatment options and made retail suggestions.
- Created repeat business by developing long-term relationships with regular customers.
Spa Receptionist
Rush Creek Lodge
04.2021 - 11.2021
- Greeted guests upon arrival to create positive first impressions.
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Coordinated front desk operations and diligently helped in-person visitors and callers with knowledgeable assistance.
- Input client information into booking system accurately and completely to chart sales metrics.
- Organized online bookings and processed online payments using Milano and POS.
- Addressed return customers by name to develop customer-company relationships.
- Guided customers through facility tours explaining spa resources and amenities.
- Satisfied client special requests to enhance patron experience.
- Maintained professional tone at all times, including during peak rush hours.
- Instructed guests on safety procedures and spa policies.
- Managed beginning and end-of-day procedures, as well as shift changes and special projects.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Aesthetician
The Ritz Acadamey
Lake Charles, LA10.2022
High School Diploma -
Alfred M. Barbe High School
Lake Charles, LA04.2013
Skills
- Business operations understanding
- Document control
- Data entry
- Organization and efficiency
- Reliable and trustworthy
- Communication
- Guest relations
- Reception management
- Front desk communications
- People skills
- Goal oriented
Timeline
Front Desk Coordinator
Massage Lake Charles
11.2021 - Current
Spa Receptionist
Rush Creek Lodge
04.2021 - 11.2021
Aesthetician
The Ritz Acadamey
High School Diploma -
Alfred M. Barbe High School
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