Kelli Fajardo
Baton Rouge,LA
Summary
Diligent and results driven customer service professional skilled at building strong relationships with customers, exceeding productivity targets and maintaining current knowledge of company offerings. Adept at quickly adapting to new situations and maintaining composure in fast-paced environments. Seeking to leverage my proven track record of providing top-notch customer service to contribute to a dynamic team.
Overview
8
8
years of professional experience
Work History
Manager of Church Relations
Keep the Faith Initiative
07.2024 - Current
- Keep organized and up to date records of parish staff and contact information.
- Maintain steady communication with all 40 church parishes in our mission.
- Keep parishes up to date with new and exciting additions to the Keep the Faith Initiative.
- Continued education and training on maintaining the initiative.
- Remotely working with my initiative team; organizing weekly zoom calls to motivative and realign.
Manager
Reliable Credit LLC
01.2022 - 05.2024
- Evaluated and analyzed approximately 30 loan applications per day to determine creditworthiness and risk level.
- Maintained relationships with clients and provided guidance on loan products and services.
- Processed loan documentation accurately and efficiently, ensuring compliance with regulatory requirements.
- Collaborated with underwriters and other team members to expedite loan approval and funding process.
- Achieved and exceeded monthly loan volume targets, contributing to overall team success and profitability.
- Successfully supervised a team of administrative staff to ensure efficient office operations and procedures.
- Implemented streamlined processes and systems to improve overall office efficiency and productivity.
Design Consultant
The Rug Store
09.2017 - 01.2022
- Delivered exceptional customer service by providing knowledge and recommendations to customers, leading to a high rate of customer satisfaction.
- Managed inventory levels to ensure adequate stock levels and prevent stock outs, resulting in improved customer retention.
- Consistently exceeded sales targets through strategic upselling and cross-selling strategies.
- Conducted product demonstrations and presentations to educate clients on features, benefits, and value proposition.
- Met with over 25 customers per week to discuss design vision and individual needs.
Education
Certificate of Completion - Cosmetology
Vanguard College of Cosmetology
Baton Rouge, LA05.2011
Skills
- Product display organization
- Sales enhancement strategies
- Excellent customer service
- Consistent sales target achievement
- Exceptional communication
- Interpersonal skills
- Versatile in dynamic environments
- In-depth product knowledge
Timeline
Manager of Church Relations
Keep the Faith Initiative
07.2024 - Current
Manager
Reliable Credit LLC
01.2022 - 05.2024
Design Consultant
The Rug Store
09.2017 - 01.2022
Certificate of Completion - Cosmetology
Vanguard College of Cosmetology
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