Kelli Magee
Bogalusa
Summary
Dynamic retail professional with extensive experience at CVS Pharmacy, excelling in team leadership and customer satisfaction. Proven skills in visual merchandising and stock replenishment, enhancing store appearance and product availability. Recognized for strong problem-solving abilities and effective communication, fostering a positive shopping experience while maintaining optimal inventory levels.
Overview
14
14
years of professional experience
Work History
Merchandiser
Crossmark
03.2024 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
Data Collector Enumerator
Retail Data Solutions
03.2018 - Current
- Effectively communicated findings from collected data through clear visualizations and concise written summaries for stakeholder review.
- Maintained strong professional relationships with respondents during interviews, fostering trust and cooperation throughout the data collection process.
- Successfully completed numerous surveys within given timeframes, demonstrating strong time management skills and attention to detail.
- Ensured timely completion of assigned tasks by diligently adhering to project deadlines and schedules.
Shift Manager
CVS Pharmacy
05.2011 - 07.2017
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Education
GED -
Live Oak High
Denham Springs, LA05.1982
Skills
- Reliable and punctual
- Friendly and outgoing
- Stock rotation
- Pricing and shelf labeling
- Maintaining stock levels
- Stock replenishment
- Active listener
- Merchandise planning
- Visual merchandising
- Store maintenance
- Pricing and signage updates
- Sales techniques
- Product inventory counts
- Pricing controls
- Retail sales professional
- Planogram design
Timeline
Merchandiser
Crossmark
03.2024 - Current
Data Collector Enumerator
Retail Data Solutions
03.2018 - Current
Shift Manager
CVS Pharmacy
05.2011 - 07.2017
GED -
Live Oak High
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