Kelli Wallace
Haughton
Summary
Dynamic dispatcher with extensive experience coordinating logistics and enhancing operational workflows. Known for effective decision-making and superior customer service skills, driving improvements in response times and resource management.
Overview
16
16
years of professional experience
Work History
Dispatcher
Hobart Services
Shreveport, LA
09.2018 - Current
- Coordinated daily dispatch operations to optimize service delivery and resource allocation.
- Monitored real-time service requests, ensuring timely responses and efficient routing of technicians.
- Oversaw scheduling of service calls, balancing workload across teams to maximize productivity.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
Parts Coordinator
Hobart Services
Shreveport, LA
09.2018 - Current
- Coordinated inventory management and order fulfillment for parts supply chain operations.
- Streamlined communication between suppliers and service teams to enhance operational efficiency.
- Implemented tracking systems to monitor inventory levels and reduce shortages or excess stock.
- Collaborated with service technicians to identify necessary parts for repairs, minimizing downtime.
- Maintained accurate records of all parts transactions, ensuring timely and accurate invoicing.
- Coordinated shipping logistics for both incoming supplies and outgoing customer orders, enhancing punctuality rates significantly.
Data/Charge Entry Specialist
Delta Pathology
Shreveport, LA
05.2010 - 09.2018
- Processed charge entries accurately, ensuring timely billing and reimbursement.
- Collaborated with healthcare providers to resolve discrepancies in patient accounts.
- Maintained electronic health record systems for efficient charge capture and documentation.
- Conducted audits of charge entries to enhance accuracy and reduce errors.
- Verified insurance eligibility and information to update database.
- Improved charge entry accuracy by diligently reviewing and verifying patient demographic information.
Education
High School Diploma -
Benton High School
Benton, LASkills
- Customer service
- Data entry
- Decision-making
- Active listening
- Time management
- Prioritizing calls
- Dispatch coordination
- Schedule management
- Updating logs
- Routing orders
- Dispatching field personnel
Timeline
Dispatcher
Hobart Services
09.2018 - Current
Parts Coordinator
Hobart Services
09.2018 - Current
Data/Charge Entry Specialist
Delta Pathology
05.2010 - 09.2018
High School Diploma -
Benton High School