Summary
Overview
Work History
Education
Skills
References
Timeline
68
Kellie Bordelon

Kellie Bordelon

Marksville

Summary

Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Very good customer service skills in person or phone. Computer skills and motivated to learn anything new and to push higher for better success.

Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience
1997
1997
years of post-secondary education

Work History

Retail Sales Associate

Cenla sports
Alexandria
08.2021 - 06.2025
  • Assisted customers with finding the right product for their needs.
  • Assisted in training new employees on proper use of equipment and safety protocols.
  • Organized displays to attract customers and promote sales.
  • Offered suggestions for additional items that may be of interest to customers.
  • Handled customer complaints in a professional manner.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Demonstrated product features to customers.
  • Participated in team meetings and training sessions.
  • Provided product information and answered customer questions.
  • Greeted customers upon entering the store and provided assistance.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Assisted with unloading delivery trucks and stocking shelves with new merchandise.
  • Promoted special offers and discounts to encourage additional purchases.
  • Stocked shelves with merchandise according to company standards.
  • Processed returned merchandise according to company policies.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Demonstrated knowledge of store products and services.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.

Loan Officer

Security Finance, Financial Services
Marksville
09.2018 - 07.2021
  • Identified opportunities for cross-selling additional products and services.
  • Researched account issues as needed when discrepancies arise between borrower records and actual payment history.
  • Performed quality assurance reviews on all closed loans for compliance purposes.
  • Reviewed credit histories, income statements, and other financial information of loan applicants.
  • Negotiated terms and conditions of loan contracts.
  • Provided customer service support throughout the entire process from application through closing.
  • Developed and maintained relationships with potential customers to increase loan business.
  • Verified accuracy of loan documents prior to approval.
  • Counseled clients on debt management and repayment plans.
  • Approved or denied loan applications based on established guidelines.
  • Attended periodic training sessions related to consumer lending operations.
  • Processed payments received from borrowers in accordance with established policies and procedures.
  • Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations.
  • Maintained current knowledge regarding new laws, regulations, policies, procedures, products, services. related to consumer lending operations.
  • Delivered high levels of customer service to facilitate smooth processes.
  • Collected past due loans, keeping credit and collateral exceptions within policy ranges.
  • Reviewed loan agreements to confirm completeness and accuracy.
  • Improved loan applications and documentation by informing applicant of additional requirements.
  • Tracked and managed new leads and followed up on referral business.

Education

Dodson High School
Dodson, LA

Skills

  • Customer service
  • Point-of-sale operation
  • Visual merchandising
  • Product demonstration
  • Sales promotion
  • Product knowledge
  • Cash handling
  • Customer engagement
  • Phone etiquette
  • Store opening and closing
  • Time management
  • Cash drawer balancing
  • Cash register operation
  • Positive and professional

References

References available upon request.

Timeline

Retail Sales Associate

Cenla sports
08.2021 - 06.2025

Loan Officer

Security Finance, Financial Services
09.2018 - 07.2021

Dodson High School

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